Curry's Refuse to give a Refund on Faulty Goods

mjjc

I bought a coffee maker from Curry's in May 2021. It has developed a fault so I returned it to Curry's and requested a refund. They refused and offered a replacement or a repair instead. Are they right to do this? I thought my consumer rights entitle me to a refund as the item is faulty. Thanks for any advice folks.

TELLIT01

From 'Which' 

• You have 30 days from taking ownership of a product (this could be the date of purchase or the date it was delivered to you - whichever is later) to claim a refund if it is faulty
• After this time you have to give the retailer an opportunity to repair or replace it before you can claim a refund.

Aylesbury_Duck

I'm pleasantly surprised that Currys have offered a replacement or repair.  They don't have a great reputation in situations like this.

But yes, they're entitled to do what they're doing.

pinkshoes

mjjc said:

I bought a coffee maker from Curry's in May 2021. It has developed a fault so I returned it to Curry's and requested a refund. They refused and offered a replacement or a repair instead. Are they right to do this? I thought my consumer rights entitle me to a refund as the item is faulty. Thanks for any advice folks.

You are only entitled to a full refund within the first 30 days.

As it is over 6 months old, it is actually up to you to prove that it has failed due to an inherent fault, rather than from being mis-used, so if they are automatically offering a repair or replacement without asking for a report to verify the fault, then this is good news! Accept the replacement!

Manxman_in_exile

Aylesbury_Duck said:

I'm pleasantly surprised that Currys have offered a replacement or repair.  They don't have a great reputation in situations like this.

But yes, they're entitled to do what they're doing.

I'd have to say I have never had a problem returning stuff to Currys for a replacement or a refund - even if bought in store.  The last item was a change of mind refund on a TV in store.

I sometimes wonder how much of a difference it makes how you approach the problem initially.  Do people sometimes have too much "attitude"?