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Used Car and Part Exchange gone wrong
Hi,
I need advice as my recent car purchase has gone terribly wrong and can i now get a full refund as the main fault in dispute was discovered and reported just before the 30 day period...
Just bought a 26K Audi A6 a month ago, on collection day all seemed ok and went well initially until i got home and discovered the alloy wheel security key was missing, had to drive back the next weekend as i work and found they hadn't ordered a new set of locking nuts and had to wait further for them to run out any buy some when i was there, i also was concerned the car hadn't been serviced in nearly 2 years and had been sat a long time due to low mileage but they said it's normal. Then a real major problem became apparent 3 weeks later, after we had poor rainy weather since purchase and this had been thinning the polish on the car, first clear day and sunny, hundreds of marks appeared all over the cars paintwork a detailer said it had been very badly polished leaving holograms, spiderweb scratching everywhere and the paintwork was very dull, it would cost £895 to resolve as it was so bad it would need a 3 stage repair. i also paid for Williams paint protection and this was evident it hadn't even been applied, i called motorpoint and gave them the chance to fix this and they said the car was fixed the next day, on arrival i also found i now had a sticker placed in the window screen saying 'Williams Protection', which wasn't there when i fist picked up the car, however after re-collecting the car and getting home to inspect it under proper LED lighting, i now find it's 10x worse than before, with a loads more hologram buffing machine trails and lines all over, I contacted them again and they said they couldn't fix it and if i could get quotes for a detailer to do it. I contacted 2 detailers and they they both came to around £895, so i went with my local detailer who was the cheaper quote, i passed this on then i get a call they would give me a refund of the Williams protection of £329 and £200 towards repair as a full and final offer, i cannot believe they are wanting me to pay the majority of the cost to repair the paintwork they had damaged, i have had no option now but to ask to reject the vehicle and await their reply, totally gutted and stressed out now after paying so much for a badly damaged car, i am already on medication for Anxiety and this has sent my anxiety through the roof, just can't believe this is happening
I also traded in my old car towards this and financed the rest through Black horse, so i have informed them as well and now sent in an email to Motorpoint that i wished to exercise my right for a full refund.
Please can anyone advise on this and am i in my right to request the refund as i did report this issue on the 29th day of purchase but did give them to chance to resolve this, which they couldn't and therefore over 30 days now
Thanks,
I need advice as my recent car purchase has gone terribly wrong and can i now get a full refund as the main fault in dispute was discovered and reported just before the 30 day period...
Just bought a 26K Audi A6 a month ago, on collection day all seemed ok and went well initially until i got home and discovered the alloy wheel security key was missing, had to drive back the next weekend as i work and found they hadn't ordered a new set of locking nuts and had to wait further for them to run out any buy some when i was there, i also was concerned the car hadn't been serviced in nearly 2 years and had been sat a long time due to low mileage but they said it's normal. Then a real major problem became apparent 3 weeks later, after we had poor rainy weather since purchase and this had been thinning the polish on the car, first clear day and sunny, hundreds of marks appeared all over the cars paintwork a detailer said it had been very badly polished leaving holograms, spiderweb scratching everywhere and the paintwork was very dull, it would cost £895 to resolve as it was so bad it would need a 3 stage repair. i also paid for Williams paint protection and this was evident it hadn't even been applied, i called motorpoint and gave them the chance to fix this and they said the car was fixed the next day, on arrival i also found i now had a sticker placed in the window screen saying 'Williams Protection', which wasn't there when i fist picked up the car, however after re-collecting the car and getting home to inspect it under proper LED lighting, i now find it's 10x worse than before, with a loads more hologram buffing machine trails and lines all over, I contacted them again and they said they couldn't fix it and if i could get quotes for a detailer to do it. I contacted 2 detailers and they they both came to around £895, so i went with my local detailer who was the cheaper quote, i passed this on then i get a call they would give me a refund of the Williams protection of £329 and £200 towards repair as a full and final offer, i cannot believe they are wanting me to pay the majority of the cost to repair the paintwork they had damaged, i have had no option now but to ask to reject the vehicle and await their reply, totally gutted and stressed out now after paying so much for a badly damaged car, i am already on medication for Anxiety and this has sent my anxiety through the roof, just can't believe this is happening

I also traded in my old car towards this and financed the rest through Black horse, so i have informed them as well and now sent in an email to Motorpoint that i wished to exercise my right for a full refund.
Please can anyone advise on this and am i in my right to request the refund as i did report this issue on the 29th day of purchase but did give them to chance to resolve this, which they couldn't and therefore over 30 days now

Thanks,
0
Comments
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Holograms and micro scratches are not grounds for rejection.
If this was a serious concern of yours, you should have asked to inspect the vehicle prior to purchase inside. Also, if this is something you are precious about, why on earth would you even consider getting the dealer to do a paint correction and apply protection?! Literally every detailer will tell you to not even let them wash it.
You've paid to have the car corrected and properly protected. The car is now fine. Chalk it up to experience, make sure you do your due diligence on the next car and just enjoy the A6 now.2 -
DrEskimo said:Holograms and micro scratches are not grounds for rejection.
If this was a serious concern of yours, you should have asked to inspect the vehicle prior to purchase inside. Also, if this is something you are precious about, why on earth would you even consider getting the dealer to do a paint correction and apply protection?! Literally every detailer will tell you to not even let them wash it.
You've paid to have the car corrected and properly protected. The car is now fine. Chalk it up to experience, make sure you do your due diligence on the next car and just enjoy the A6 now.
The car is not fine and still requires the £895 worth of work to repair the paintwork, which the dealer will not cover, they only offered £200, hence having no option but the reject the car.0 -
Your post says:Hitman55 said:...they would give me a refund of the Williams protection of £329...
I think you are highly unlikely to be able to reject the car on the grounds of holograms and microscratches, which are only visible under direct light, which the vast majority of the people would not even notice. The car is fit for purpose.
By all means, continue your pursuit to get the dealer to cover the full cost of a professional paint correction, but I wouldn't hold my breath.
Better still, take the £200 and do it yourself. I invested in a good DA polisher and have used it many times on various cars I have owned. I fully expect any used car to have significant paint defects and never would pay a dealer to do any work to them.0 -
So three weeks after purchase, a fault became apparent that could not be see when you inspected the car prior to purchase. It also became apparent that they had not applied the paint protection you paid for. You allowed the dealer to attempt to repair the fault, but they made the issue worse, and it seems that the issue cannot be repaired without polishing the car correctly, a job that they cannot do. The dealer has offered some compensation, but not the full cost of the repair.
Your consumer rights give you the right to expect that the car is of "Satisfactory quality" bearing in mind that second-hand goods aren’t held to the same standards as new. So whether or not they should be paying for the full cost of the repair depends on whether the damage was reasonable for a car of that age or not. If you want them to pay more, you are likely to have to get an expert report from someone like the RAC (who inspect a lot of used cars) as to whether the damage is reasonable or not. This report will be expensive, so you need to consider whether you are better off spending the money on getting a report that would allow you to reject the car or putting that money towards the repair.
Given your health, any solution that avoids arguing about further is problably the best solution.The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.2 -
Thanks tacpot12,
The pro inspection was done by 2 professional detailers and both said in the first instance that it needs to go back to the dealer to sort out, which they made worse, so the detailers quoted for the repair, which was passed on to the dealers.
They damaged the paintwork, so they are liable for the full cost of repairing it, which they refuse to foot.
I've spoken to Black Horse who are now looking into it and said the 2 quotes i had received were sufficient, so waiting on them now.0 -
not serviced for 2 years, that would be enough for me. Its just gambling, they have no clue as to the condition of the car, buy, wash, sell try to make a quick profit0
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Don’t take this the wrong way, but the fact that yiu would consider paying for paint protection tells me you know nothing about cars or what to really look at. A missing wheel security nut is not a major problem, you can order a new one at any dealer for the price of a pack of cigarettes and I can reassure you the paint on your car is nowhere near as bad as you think, otherwise you’d notice it straight away, not after weeks…
you simply want a brand new £60k car for £26k, won’t happen.
post a picture and some more details if you want further advice, but you’re wqsting your time (and the dealer’s).1 -
aoleks said:Don’t take this the wrong way, but the fact that yiu would consider paying for paint protection tells me you know nothing about cars or what to really look at. A missing wheel security nut is not a major problem, you can order a new one at any dealer for the price of a pack of cigarettes and I can reassure you the paint on your car is nowhere near as bad as you think, otherwise you’d notice it straight away, not after weeks…
you simply want a brand new £60k car for £26k, won’t happen.
post a picture and some more details if you want further advice, but you’re wqsting your time (and the dealer’s).0
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