Sainsbury's Bank really don't want to talk to their customers

I suppose they are required to have a customer helpline, and publish a phone number, but it's clear that Sainsbury's Bank don't actually want to talk to their customers.

I phoned them this morning.  It started off OK, with the automated system asking for my card number, date of birth and so on.  Then it gave a number of options, none of which was to talk to someone.  So I sat and waited.  The automated system said that it couldn't hear me, and gave the options again.  So I waited again.  Once again, the automated system said it couldn't hear my response, but finally it "remembered" that there was another option it had forgotten to give me the first two times.  So I pressed 9.

I think Sainsburys must have recorded the on-hold music onto a tape several years ago, and left it playing on a loop ever since.  The sound was terrible and distorted.  It kept stuttering and dropping out.  A recorded voice said I would speak to someone soon, but gave no idea how long the wait was.

After about 25 minutes of distorted music, I finally got to speak to someone with a broken headset.  I could only hear every few words, so they had to keep repeating things to me.  No doubt, that lead to the next customer waiting even longer.

I'm glad I was phoning to cancel my card, so at least I won't have to go through that again.
If it sticks, force it.
If it breaks, well it wasn't working right anyway.


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