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No Perfume Testers in-Store

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I recently bought a bottle of.a new range just released by a very well known store we all know and love. There were no testers available (Covid rules?). The perfume is called Sandalwood. When I got it home  I was amazed to find it smells more like jelly babies. Horrible. I would never have bought it. I range their head office. Obviously it caused a commotion. Never happened before, no guidelines are issued by them. I asked, can I take back with receipt and change? Seems because I bought in-store I am not able to. Any ideas anyone?

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  • Floss
    Floss Posts: 8,377 Forumite
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    edited 2 December 2021 at 11:12PM
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    Had you tried the perfume anywhere before you bought it, maybe from a friend?

    Personally I would not buy an unknown scent without having smelt it on my skin first as everyone's personal chemistry is different.  My mum used to wear L'Air du Temps by Nina Ricci and it smelt lovely but it smells like petrol on me!

    I can only assume it wasn't John Lewis in either the Trafford Centre or Liverpool as they both had testers available up to last Saturday... even my local big Boots has testers albeit locked away. 
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  • donnac2558
    donnac2558 Posts: 3,611 Forumite
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    edited 4 December 2021 at 8:41AM
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    Most stores do have testers House of Fraser in Belfast has their testers out on display.  Other places will have them in the drawer and if ask as the counter they should take out and spray a card for you to sniff.

    The Consumer Rights section here will say it is classed as a change of mind.   The rules for online buying and in store are different.   Stores do take things back but must be unopened, they cannot resell the perfume you bought as it is used and will have to be destroyed.
  • Debran
    Debran Posts: 349 Forumite
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    Just playing the guessing game:

    M&S have a Warm Sandalwood in their Autograph range, although when I went in my local M&S store on 11 December there were sample bottles of their various perfumes on display and I tried several of them.
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