EWM website not working?

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Brie
Brie Posts: 10,502 Forumite
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edited 29 November 2021 at 5:06PM in I wanna buy it or do it
I wanted to order my mom a cardigan from Edinburgh Woolen Mill.  Checked online and they've got the exact one on their website but I can't order it.  I get all the way to the check out, put in my details and then nothing happens.

The site looks live (Cyber Monday discounts) so I don't know what the issue is.  I did think initially it was a dead site due to previous business problems - I know a lot of their outlets have shut.  

https://www.ewm.co.uk/women.html

Any clues?  
"Never retract, never explain, never apologise; get things done and let them howl.”

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  • sarah1972
    sarah1972 Posts: 18,960 Senior Ambassador
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    Pop them a tweet or message them https://www.facebook.com/edinburghwoollenmill 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • Brie
    Brie Posts: 10,502 Forumite
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    Thanks for the suggestion @sarah1972

    In the end I decided to go to one of their shops.  They claim there's nothing the matter with their website but then said someone else had reported issues so obviously there is.  I don't shop there often but mom has worn through the elbows of all the cardies she bought from EWM when she visited the UK so I've got one now I'm popping in the post for her Christmas present.  Their sizing has changed but I'm hoping it will be a near enough match to previous versions.
    "Never retract, never explain, never apologise; get things done and let them howl.”
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