Ocado and Returns

mimi1234

Hi all,

I couldn't see an Ocado thread so here goes.

Are shoppers allowed to ask for a refund on an item which gets delivered that they no longer want?  As in like, didn't even handle it and it was still in the crate?  I had a delivery today and had ordered some dry pasta which I no longer needed.  I asked if I could get a refund as I no longer wanted it.  Queue a barrage of awkwardness - why order it if you don't want it and very awkward looks etc.  He wouldn't take it back in the end.  

I'm sure I read on the website that you could return items before you take them in but maybe I am wrong what with them not having physical shops.

pumpkin89

https://help.ocado.com/hc/en-us/articles/360017561652-What-is-your-returns-policy-for-non-perishable-products-

"You can handback any unwanted items to your driver when they deliver your current order or if you’d like to return something from a previous order you can click here."

So they should accept it - though I have had similar experiences with the driver not wanting to take items back (inappropriate substitutions in my case).  I suspect they have to take them back into the warehouse at the end of their shift and would rather not bother.