RAC APP

Rushfortb

Anyone else having an issue?
twice now I have reported break down to RAC via APP. In Aug after 2 hours I rang, was on side of M1, freezing cold, raining with husband, registered blind, was told app had not registered call even tho I had acknowledgement text the system had not recognised it? eventually 2 engineers then turned up one half an hour after the other?
I was 15 minutes from Wakefield.

second time reported via newly loaded app as deleted after last time. Got the acknowledgement at 11.47am. That was the last update, so I rang after 2 hours, was told they had my request, should be receiving text updates. I am not. Told no one else reported an issue. So just wondering if anyone else has had similar issues?
will be ringing next time as suggested by rac operative.