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DPD Franchise Witholding Drivers Pay

stuarthellard
Posts: 3 Newbie

HI can anyone shed any light on this please, my son is a delivery driver for a DPD franchise and they are charging delivery drivers for the parcel full cost, when a dispute is in progress regards a delivery. Even if the Scanner has proof of delivery and a photo and yet the recipient is claiming the delivery has not been made.
The DPD contractor franchise has told the driver that they will be charged for the full amount of the parcel, that this amount will be taken out of the drivers pay in full, in this instance £1400....!!
The driver has been back to the recipients address however could not get an answer, so has left a note explaining that if a claim has been made by mistake then this needs to be addressed. I find it very hard to understand that why a driver has to take the full brunt of a delivery cost, from his pay where a recipient has claimed that a delivery has not been made. The Franchise owner has told the driver that until its rectified then the drivers pay will be minus the full amount and so is out of pocket of the value of the delivery which in this case is £1400.
This doesnt seem right at all, i have tried to contact DPD directly which has been difficult managed to get through to x2 departments, the second telling me that this is not right that the driver should not be charged, then was put through to the Franchise department , which of course was a answerphone so i had to leave a message outlining the issue.
The DPD contractor franchise has told the driver that they will be charged for the full amount of the parcel, that this amount will be taken out of the drivers pay in full, in this instance £1400....!!
The driver has been back to the recipients address however could not get an answer, so has left a note explaining that if a claim has been made by mistake then this needs to be addressed. I find it very hard to understand that why a driver has to take the full brunt of a delivery cost, from his pay where a recipient has claimed that a delivery has not been made. The Franchise owner has told the driver that until its rectified then the drivers pay will be minus the full amount and so is out of pocket of the value of the delivery which in this case is £1400.
This doesnt seem right at all, i have tried to contact DPD directly which has been difficult managed to get through to x2 departments, the second telling me that this is not right that the driver should not be charged, then was put through to the Franchise department , which of course was a answerphone so i had to leave a message outlining the issue.
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Comments
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Normally where there is a franchise is nothing to do with the main company - the franchise has their own legal status and employment terms.
Deducting money from wages depends on many factors including employment status and contractual terms. Without knowing those details nobody can say with certainty whether this is lawful or not.
As an aside, did he get a picture of the delivery with the owners door open? I ask because I have more than once had parcels left in full view of the street on the doorstep and parcels have been photographed in that way - but I have either not been in or have only got to the door after the delivery van had already gone! If that's what he did then he's going to find it hard to prove he delivered it.0 -
The parcel was actually posted through the letterbox as it was small enough to do so. Regards contract they are reluctant to produce a contract also they didnt send a contract to my son either, also it seems that my son was employed on a self employed basis as well from the DPD franchiser .0
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stuarthellard said:The parcel was actually posted through the letterbox as it was small enough to do so. Regards contract they are reluctant to produce a contract also they didnt send a contract to my son either, also it seems that my son was employed on a self employed basis as well from the DPD franchiser .
If he's employed it will be hard but not impossible for them to legally reclaim this money. Self employed is much more difficult.
I am a bit astonished that a parcel worth that much didn't have any requirement that there be proof of delivery. Posting it through a letter box isn't proof of delivery, and in this case size shouldn't matter - just because it fits through a letterbox doesn't mean it should have been put through the letterbox. He's really left himself wide open on that. I'm sure he's telling the truth, but the problem is that people don't - and couriers who take off with the goods are not unheard of. In fact a few years ago Amazon delivered my brand new and very expensive tablet to me and handed it to me personally at the door. Unfortunately for the lying toerag who "delivered" it, he failed to (a) realise that I had cctv and (b) you couldn't actually get to my street anyway due to the six feet of snow on it.0 -
stuarthellard said:The parcel was actually posted through the letterbox as it was small enough to do so0
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@stuarthellard, It may be better to ask your son to post information himself on the matter. He will be best placed to provide clarity
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Cheers all i have advised my son he is better suited to work for a firm that pay his tax and stamp and have some decent training in place, regards this. Also he has been paid the full amount of wages now as he went to the customers house and stated that and showed proof of delivery and also asked for the CCTV footage of the date of delivery as the customer had a CCTV system on the front door , and low and behold the customer found the package and dropped the complaint. He is looking for work with a different firm now though as dealing with dishonest customers where the delivery driver bears the brunt/full cost of a parcel just doesnt sit right with me, seems that this is the main story regards franchises be very very careful0
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stuarthellard said:He is looking for work with a different firm now though as dealing with dishonest customers where the delivery driver bears the brunt/full cost of a parcel just doesnt sit right with me, seems that this is the main story regards franchises be very very careful0
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stuarthellard said:Cheers all i have advised my son he is better suited to work for a firm that pay his tax and stamp and have some decent training in place, regards this. Also he has been paid the full amount of wages now as he went to the customers house and stated that and showed proof of delivery and also asked for the CCTV footage of the date of delivery as the customer had a CCTV system on the front door , and low and behold the customer found the package and dropped the complaint. He is looking for work with a different firm now though as dealing with dishonest customers where the delivery driver bears the brunt/full cost of a parcel just doesnt sit right with me, seems that this is the main story regards franchises be very very careful
Blooming heck, that's pretty good going.Forty and fabulous, well that's what my cards say....2 -
74jax said:stuarthellard said:Cheers all i have advised my son he is better suited to work for a firm that pay his tax and stamp and have some decent training in place, regards this. Also he has been paid the full amount of wages now as he went to the customers house and stated that and showed proof of delivery and also asked for the CCTV footage of the date of delivery as the customer had a CCTV system on the front door , and low and behold the customer found the package and dropped the complaint. He is looking for work with a different firm now though as dealing with dishonest customers where the delivery driver bears the brunt/full cost of a parcel just doesnt sit right with me, seems that this is the main story regards franchises be very very careful
Blooming heck, that's pretty good going.1
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