Difficulty getting ERC back

goodwithsaving

Has anybody else been in circles when it comes to getting an ERC returned? I had to break the chain but met the porting agreement and continued with my purchase, as per the original mortgage offer. Nationwide confirmed the ERCs would be returned when I completed on my purchase. I have met all requirements.

I have spoken to no fewer than 12 Nationwide members of staff who have all confirmed the ERCs will be repaid. Some claimed it would be directly returned if I didn't cancel the direct debit, others claimed it would go to my solicitor via cheque.
I didn't cancel the direct debit. Nationwide did. They then claim they sent the cheque but my solicitor has received absolutely nothing at all. This was supposedly 3 weeks ago.

I am going around in circles with them and we are talking about several thousands of pounds, not an insignificant amount and money I urgently require to be returned.

Has anybody else experienced this hassle and how did you resolve?

[Deleted User]

Did you use thr same solicitor for sale and purchase?
It should go to the solicitors who redeemed the mortgage 

kingstreet

From Nationwide criteria;-

"Following the completion of the new mortgage, any ERCs which are due to be returned will be refunded to the solicitor(s) who redeemed the original mortgage."

https://www.nationwide-intermediary.co.uk/products/porting

goodwithsaving

Thank you both. I'll try getting some progress tomorrow. Nationwide are saying they sent a cheque, and my solicitor spent last night (on  a Saturday) searching to no avail, and is adamant she didn't receive anything.
I'll keep persevering. I want to remortgage once my first payment has gone through and I've dropped to 1% ERCs but need it back first

JGB1955

How can you look for a cheque on a Saturday night? Does she live at the office? I would have expected it to be paid by bank transfer...   If it IS a cheque someone's going to have to pay it into an account somewhere, then wait for it to clear.

goodwithsaving

She went to the office to look. I know my solicitor well and I know she is telling the truth. I expected it to be paid via bank transfer too, but even Nationwide themselves are saying "we sent a cheque in the post to your solicitor" which seems a little archaic.
It's a huge amount of money so I am feeling at a complete loss as to what to do. 

Thrugelmir

JGB1955 said:

 I would have expected it to be paid by bank transfer...  

As client funds it will be a cheque. Far more secure.