Capita pension

Jim1949

Capita stopped paying my pension.  When I queried it I was told I hadn't given them my new address which I then rectified.  Three months later and they still haven't paid it into my bank account.  I don't know what else to do.

eskbanker

Invoke their formal complaints procedure and if that doesn't deliver, escalate to pensions or financial ombudsman.

xylophone

https://www.capita.com/contact-us/services-to-individuals

If you are a pension scheme member: email our pension enquiries team or call 0114 273 7331

Teachers' Pensions: visit www.teacherspensions.co.uk, log in to My Pension Online or call 0345 606 6166.

You might ring below for help with a complaint.

https://www.moneyhelper.org.uk/en/pensions-and-retirement/pension-problems

Silvertabby

Just in case why anyone is wondering why Capita cancelled this pension just because OP didn't notify them of his change of address...

Simply because if mail is returned marked 'gone away', especially if the pensioner is elderly, then the fund can't ignore the possibility that the pensioner has died, and stop the payments before any more damage can be done to the public purse.

That said, 3 months is far too long to reinstate the pension, and someone needs a boot up the bum.

xylophone

That said, 3 months is far too long to reinstate the pension, and someone needs a boot up the bum.

You are so right.

No doubt they'll come up with the "universal excuse"...... clue, it begins with "C"......

eskbanker

xylophone said:

That said, 3 months is far too long to reinstate the pension, and someone needs a boot up the bum.

You are so right.

No doubt they'll come up with the "universal excuse"...... clue, it begins with "C"......

"Capita aren't renowned for administrative competence"?

2Sheds

Another nice admin error on my Capita run pension scheme,

Late Retirement Factors have a Reduction Figure, which obviously should be an increase, so a lazy cut and pasted created document.