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COMPLAINTS LINES SHOULD BE FREE
MLW
Posts: 22 Forumite
It's one thing to have a good reason to complain to companies for whatever reason but to then have to foot the bill for the telephone call is absurd. IF you telephone a company regarding issues in most cases you a) pay for the call, b) offer them free valuable market research, c) give your time for free whilst the person on the other end of the line is paid, d) you are kept waiting in some cases for long periods. The least we should expect is that the telephone call is free this might at least then resolve points 'a' and 'd' and they will be giving something towards 'b' and 'c'.
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So should 'customer services', for when you have a query.. but it's getting harder to speak to a real person, at any price!
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