Registrar help

littleworryingwendy

I was married a few weeks ago.
4 weeks prior to my wedding I hadn’t received any contact regarding my options for the ceremony from our registry. I chased them up and received a booklet with the standard options but with some unclear sections to fill out and it included no copy of the vows we’d be reading on the day. It just said, leaves the vows to us we’ll walk you through it.

I was very laid back in the build up, no bridezilla moments for me! However the only part of the whole day I felt absolutely terrified of was the vows, I hate people looking at me and knew I’d feel a little more comfortable knowing what to expect on the day. 

I asked for a copy of the vows due to this and also asked them to clarify which some sections of the booklet which were unclear.
I had no reply after two attempts to contact them via email and numerous phone calls were cut off as their lines were so busy. In the end I gave up as I had so much else to prepare. 

On the day two ladies who weren’t assigned to me as my registrars in the email were waiting outside my venue and asked me to clarify my name etc and went off to the aisle. They did not calm my nerves, they were a little blunt if I’m honest. 
I was shaking, hyperventilating and stumbled on all of my words, this took absolutely nothing away from the day and I still think I’d have been a nervous wreck either way, but I definitely don’t think it helped not knowing what I was going into.
I did make a complaint afterwards, and have just received a reply saying the original registrar was absent due to covid and my wedding was handed over to someone else. They apologised for not replying but said they don’t like to bombard brides before the big day with emails.
I don’t feel completely satisfied as the registrar service cost £700.
My question is, is this normal? Should I just accept the apology or should I take the complaint higher? Is there even any point taking it higher as they don’t seem particularly too fussed. It seems a little odd.
I still had the best day, it just feels unfair that anyone should have to go through that extra stress so close to the wedding.
Thank you in advance 

powerspowers

Hi Wendy, that sounds stressful and I can see why it’s bothering you after the fact. 

I’d leave it behind you. You’ve raised your concerns with the registrar and it’s up to them to decide to change things for future couples. 

Hope you’re feeling better about things. I was very anxious about my wedding and that feeling lasted a while after, which I guess is normal after such a big fuss