Free Solar Panels Issue

Darren89

Hi all,
I received details earlier this year about a local scheme where E.on and my local council supply and install solar panels and a battery.
The surveyor came out in May this year and checked my property.
I have a two bedroom semi detached bungalow with good insulation.  I have a new hot water cylinder on a timer and my central heating runs off a 6kw electric boiler.
The surveyor said the property was suitable, as were my personal circumstances.
He said someone would be in touch around six weeks later.
I received no contact and attempted to contact E.on.

They do not appear to have a dedicated solar team contact number, same goes for the local council.
It is now October and I have not heard anything.
Does anyone know of the best way to get this resolved?
I have tried Resolver but it only deals with gas and electricity supply customer complaints.
Thanks

QrizB

Do you have a contact for the scheme at your local council? I'd start there.

Darren89

QrizB said:

Do you have a contact for the scheme at your local council? I'd start there.

Unfortunately, I am unable to find any, it is Highland Council and E.on that are in partnership to supply them.
Does anyone have any further information?
Thanks

QrizB

This scheme?

https://www.highland.gov.uk/news/article/13457/up_to_100_funding_still_available_for_eligible_highland_residents_to_install_solar_panels_and_battery_storage_to_their_homes

There's a number listed there, is that the one you called?

There's also a Council contact email address on the scheme page:

https://www.highland.gov.uk/info/1210/environment/829/energy_and_sustainability/2