ICELAND DELIVERY CHANGES

MrsStepford

I was watching a documentry about Aldi and Lidl on My5 catchup and there was an ad for Iceland. I noticed that it talked about  free next day delivery for a £40 shop. I thought it was £35 so checked the Iceland website.

Sure enough, the free delivery threshold has been upped by £5. I don't know when this change happened.and I don't know whether Iceland is still doing free delivery on in-store shopping over £25. I thought I'd post this because maybe other people know about that. 

I would find it difficult to do a £40 shop with Iceland now, because a lot of the products I have bought pre-Brexit eg Halloumi, Halloumii fries, Wookey Hole cave-aged Cheddar, Feta, Parmigiano reggiano, Somerset Brie, Doherty's gluten free frozen cocktail pork sausages and Kelly's of Cornwall clotted cream ice cream  have completely disappeared. I've also noticed shortages of things like Kerrymaid lard and Barton's piccalilli. 

I think the change (and any change to other delivery thresholds) will impact older and/or poorer customers more. Older people may want to shop in-store in a small store, but  not be hurried along at Aldi or Lidl and get the convenience of delivery as well. When we were poorer, we did the math and we were saving 14% per week by shopping at Iceland instead of Sainsbury's. Iceland was really great as a place to pick up reasonably-priced stuff for packed lunches, for example. 

I will still shop at Iceland but it will be less frequently now unless I bite the bullet and pay whatever for delivery. Willyou find things to get free delivery or pay for it ? 

Mnoee

I've given up with Iceland deliveries due to the huge amount of unavailable products or substitutions that aren't always listed on the receipt - and where they insist on carrier bags, you don't even notice they've replaced your vegetarian pizza with a meat one with no warning. Their offered solution was to swap it the next day - now I know that my freezer works and I wouldn't tamper with the product, but were they really going to put it back out for sale?! Final nail in the coffin for me. I only used them for 'bits' anyway as I found most of their fruit and veg expensive - and the lack of an 'own brand' for tinned staples made a whole shop there much more expensive. 

Farway

Probably will not impact me greatly, plus of course with Bonus card getting a quid added for every £20 you bung on means £40 onto bonus card = £42 in your account

Like Mn I only use for bits or frozen mostly, and the veg is nothing special, in fact anything but special most times but they are a handy alternative for me

MysteryMe

The £40 threshold came in a month or so ago.  I've been happy enough with the delivery service, not many subs and if I have had an issue, the CS is very good. They substituted something I would not eat and they just refunded the money and said item went in the bin. Iceland sell a lot of household goods and tinned goods such as tuna at reasonable prices as well as frozen stuff. I don't tend to but fresh meat from Iceland but the fruit and veg hasn't been too bad. Not as good as Waitrose where I also shop but then I am not paying Waitrose prices.

KxMx

You can still do an online shop of £25-£39 for a £3 delivery charge. 

GreenCalathea

Funnily enough Sainsbury has also changed delivery costs - before it was free over £40 and now you have to pay £2. Seems like a trend.

Farway

GreenCalathea said:

Funnily enough Sainsbury has also changed delivery costs - before it was free over £40 and now you have to pay £2. Seems like a trend.

I'd imagine it will become the New Normal once they find a price point that keeps customers coming back

And with inflation looming including fuel & wages costs I can't really blame them for mining this money pit

Redredrobin

re substitutions , I find if I book for a crack of dawn delivery there usually aren’t many . 

They list any subs on your account which only takes seconds to check . 

Rosa_Damascena

I'm not an Iceland shopper, but was tempted by the combination of a new FF and a substantial MOC.

I was surprised how high expensive prices are vs Aldi / Lidl - this would have more than offset any discount.

tastyhog

Redredrobin said:

re substitutions , I find if I book for a crack of dawn delivery there usually aren’t many . 

They list any subs on your account which only takes seconds to check . 

Doesn't make a difference, all picking is done overnight. 

pumpkin89

tastyhog said:

Redredrobin said:

re substitutions , I find if I book for a crack of dawn delivery there usually aren’t many . 

They list any subs on your account which only takes seconds to check . 

Doesn't make a difference, all picking is done overnight. 

But they are likely to pick the earliest deliveries first, so if there are only a few of an item left, the first orders will get them and the later orders will get subs.