BT landline customers could be in line for up to £500 if new class action case is successful 29 September 2021 at 4:54PM in Phones & TV 8 replies 391 views

MSE_Sophie

BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015.

Read the full story:
Millions of BT landline customers could be in line for up to £500 if a new class action case is successful

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cath59

How do we know if we’ve been overcharged, there’s no information of how to find out?

Neil49

cath59 said:

How do we know if we’ve been overcharged, there’s no information of how to find out?

Quote from the article, which I presume you have read - 

"All affected customers will be automatically represented and do not need to take any steps to join the action, although you can actively opt out if you would prefer to do so – info on how to do this will be published later down the line." 

In other words, you will find out at a later date. 

MalMonroe

cath59 said:

How do we know if we’ve been overcharged, there’s no information of how to find out?

I hope that I'm in line for one of these refunds too, as I am eligible. BUT do take note of the article headline which says that BT customers COULD be in line. So you may or may not have been overcharged and as Neil49 says above, they'll let us know. In due course. . . . as ever. 

Jenni_D

£500 / 1,000,000 = 0.05p each at most ... hardly worth the effort. (Gotta love poorly-worded headlines, eh?)

I've almost always had a bundled package so I doubt I'd be eligible anyway. It's interesting that affected customers are automatically signed up though - what happens regarding costs if the action fails?

Bigphil1474

Jenni_D - it's a potential payout up to £500 per customer, not £500 between them all.  

Jenni_D

Bigphil1474 said:

Jenni_D - it's a potential payout up to £500 per customer, not £500 between them all.  

Woosh! You've completely missed my point. 😁

I know what it is supposed to be - but that's not how the headline reads.  

UnsilentMinority

Is like the VW/Audi class action or the PPI scandal , then the packaged bank account scandal, which moved onto the PPI people took too much commission scandal.

I just can't keep up.

Pengeskipper

My father passed away in august this year. I’m his executor, would the estate be included as eligible for any compensation? I have taken on the account in my name. Thoughts appreciated…