Thames Clippers Uber App

PetitePeanut

My teen bought 3 Rover tickets between Greenwich and Waterloo for a day out with friends. As a savvy student she travelled using a travelcard with gave her the river roamer tickets at £13.60 rather than £18.40 each. Due to events occurring on the day they couldn't use the tickets and bring quite a distance away they couldn't afford to travel back to London despite being valid for 3 months. None of the tickets have been activated but they are refused a refund. Surely this is beyond cheeky?

jon81uk

Terms and conditions are here https://www.thamesclippers.com/media/hedhvao2/uber_boat_by_thames_clippers_conditions_of_carriage.pdf


Term 10.3
" Save for requests for refunds in respect of Oyster card pay as you go (which will be dealt as per Condition 3.5), requests for refunds in respect of all tickets available under these Conditions of Carriage will be decided on a case by case basis at the absolute discretion of Thames Clippers. This does not affect your statutory rights."

It wasn't their failure to provide the service so it is up to their discretion