Section 75 Laptop out of warranty

amzeus76

hi all
just want to double check I'm doing things right here, 
on 31 jan 2019 I purchased a high-end gaming laptop (just short of £2000) i barely use it as I have a high-end pc so only use the laptop when travelling I think i'd be lucky to have used it for 150 hours over the past couple of years, but that aside it reasonable to think that a laptop would last longer than 2years 8months when paying £2000 for it.
I've noticed the keyboard/RBG has gone faulty, a quick google should me that it was a common fault with this laptop model (apparently the GPU gets too hot and burns out the green RGBs so I can expect the other 70% of the keys to becoming faulty too!)

I message MSI the manufacturer and enquired about getting it repaired and mentioned it was purchased with a credit agreement they said they could repair it at my cost and it would cost me £69 for a quote. but I should contact the retailer about a section 75 claim if a wanted to.

I spoke to Overclockers UK and they basically said it's out of warranty it's up to me to prove it was faulty when I received the item and I would need to use a 3rd party specialist at my cost to prove this (£250 for the report). (to be honest, I wasn't expecting anything else given previous dealing with them and they went downhill in terms of customer service around 2 years ago )

I've contacted to credit/loan company (V12 finance) and filed a section 75 complaint with them (waiting to hear back). They asked me what outcome I'm seeking I said a replacement/repair at no cost to myself

just checking if I've missed anything and what sort of result I should expect and how long it might take

cheers in advance 

molerat

As it is over 6 months old Overclockers, in law, are correct and it is likely the finance co will take the same stance - you have the same rights / responsibilities with the finance as you do with the retailer.  If the report falls in your favour, it clearly states the fault was inherent at the time of manufacture, then the cost of that report will be refunded as part of the settlement.

MalMonroe

You have the Consumer Rights Act to also turn to. 

Here is a link from Which magazine that explains it  -

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Within that link, there is also a link to a template letter. There are also some other helpful links.

You can also get help and advice from Citizens advice. 

All products we buy have to be of 'satisfactory quality, fit for purpose and as described'. Your laptop is not fit for purpose because a laptop is meant to last longer than yours has, especially when it was expensive.

See what happens with the Section 75 claim and if it's a no go, then do turn to Citizens Advice because they can help. Their link here -

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal/

You can also contact the Financial Ombudsman if all else fails - 

https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-services-bought-credit

Don't pay any money out for any reports until everything has been exhausted. 

Good luck! If it helps to know, I have claimed under Section 75 in the past and was successful. 

Grumpy_chap

amzeus76 said:

hi all
just want to double check I'm doing things right here, 
on 31 jan 2019 I purchased a high-end gaming laptop (just short of £2000) i barely use it as I have a high-end pc so only use the laptop when travelling I think i'd be lucky to have used it for 150 hours over the past couple of years, but that aside it reasonable to think that a laptop would last longer than 2years 8months when paying £2000 for it.
I've noticed the keyboard/RBG has gone faulty, a quick google should me that it was a common fault with this laptop model (apparently the GPU gets too hot and burns out the green RGBs so I can expect the other 70% of the keys to becoming faulty too!)

I message MSI the manufacturer and enquired about getting it repaired and mentioned it was purchased with a credit agreement they said they could repair it at my cost and it would cost me £69 for a quote. but I should contact the retailer about a section 75 claim if a wanted to.

I spoke to Overclockers UK and they basically said it's out of warranty it's up to me to prove it was faulty when I received the item and I would need to use a 3rd party specialist at my cost to prove this (£250 for the report). (to be honest, I wasn't expecting anything else given previous dealing with them and they went downhill in terms of customer service around 2 years ago )

I've contacted to credit/loan company (V12 finance) and filed a section 75 complaint with them (waiting to hear back). They asked me what outcome I'm seeking I said a replacement/repair at no cost to myself

just checking if I've missed anything and what sort of result I should expect and how long it might take

cheers in advance 

If I read the post correctly, the backlight to the keyboard has failed, but the laptop functions correctly in all other regards.

If that is correct, I suspect the value of compensation, even if any were possible, would be very low as this is an annoyance but does not prevent the use of the laptop in any way.

Maybe, at best, the OP may secure a small goodwill gesture.