Northern delay repay

kuepper

Northern delay repay requires an image of my ticket but it was taken by the machine when I reached my destination.  I contacted them and they said I need to contact LNER.co uk where I bought ticket. LNER say  nothing to do with them contact Northern!

jbuchanangb

That is unfortunately a tough lesson learned. When on a delayed journey you could take a photo of your ticket before arrival, or you could go through the staffed barrier, show the ticket and ask the person there to let you keep the ticket for claim purposes. Just chalk it up to experience.

kuepper

jbuchanangb said:

That is unfortunately a tough lesson learned. When on a delayed journey you could take a photo of your ticket before arrival, or you could go through the staffed barrier, show the ticket and ask the person there to let you keep the ticket for claim purposes. Just chalk it up to experience.

But how many people know that? No staffed barrier at my destination anyway BTW. Anyway they eventually accepted my confirmation email of purchase as proof in lieu of ticket but a new issue has arisen which I'm posting about separately 

daveyjp

A ticket is required to travel, it is not a proof of purchase.  Always request a receipt.

yorkie2

Did you buy the ticket online?

E-tickets avoid this problem but even with a paper ticket, if it was bought online, the booking confirmation email should suffice.

I recommend taking a photograph of the ticket before placing it in any ticket gates