Rip of train ticket insurance 13 September 2021 at 8:34PM in Public transport & cycling 8 replies 152 views

Rick1001

Anyone have any advice on how to approach this?

We we’re going on a family weekend to London. Bought advance non refundable train tickets but also added £5 insurance option. Low and behold I test positive for c19 and we can’t travel. Every other booking was refunded no issues, however, when I make a claim on the policy COVID isn’t covered as “it could have been foreseen”. Does this seem right?

elsien

What did the insurance terms and conditions say about Covid? 

Rick1001

Well when you book it it’s tick the box to add the order but when you try and claim the T’s and C’s appear as if by magic. I think I’m stuffed TBH.

daveyjp

Which site did you book through?

Neruda

Rick1001 said:

Well when you book it it’s tick the box to add the order but when you try and claim the T’s and C’s appear as if by magic. I think I’m stuffed TBH.

And what specifically do those T & Cs say about Covid? Depending on this, you might be able to get help from the Ombudsman.

Caz3121

Rick1001 said:

Well when you book it it’s tick the box to add the order but when you try and claim the T’s and C’s appear as if by magic. I think I’m stuffed TBH.

I know it may be only £5 but not worth purchasing a policy without checking that it is suitable for your needs. I note on Trainline they say they send you the full policy details after you have purchased but you then have 14 days to cancel

Rick1001

thanks for the replies. It was the trainline I booked it through. I think the last post is the lesson……read the Ts&Cs. I didn’t so basically wasted the £5, just annoying.

daveyjp

Trainline - the Ryanair of the rails!

It's another example of why they are best avoided.

Withholding the full details of an insurance policy until after you have purchased, putting it back to the customer to request a refund if it doesn't meet their needs, can't be right.

jon81uk

Trainline states "Details of policy limits, conditions and exclusions can be found in the policy wording and IPID e-mailed to you as part of the insurance policy purchase."

from What travel insurance do we offer and how do I make a claim? : Trainline Customer Service | Help, Support and FAQs (thetrainline.com)

What does it state in the policy terms that were emailed to you regarding Covid?