Online subscription

Sally1576

Does anyone know the rules regarding online fitness subscriptions? I signed up to a company but its not for me and I cannot cancel. They don't offer the 14 day cooling off period apparently so now I'm stuck paying £6.99 a month 

MSE_Laura_F

Hey @Sally1576,

Sorry to hear of this predicament. In general you should get that 14-day cooling off period since you ordered online. There are some exceptions (eg, if you've booked a leisure activity for a particular date).

Citizens Advice has outlined what you need to know here:
https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/ 

Let us know how you get on.

Best,

MSE Laura F