National Insurance Decision Making Phone Number always busy

AndyW79

Hi, 

My daughter applied to get a National Insurance number in may and it has been denied (she is 18), we received the letter a couple of days ago.

I have been calling during the last 4 days the following number 08001412079 and the line is always busy. I have made more than 100 calls....

Do you know or have any other alternatives to get in touch with them.

It is very frustrating to have services that don't work...

Regards,
Andy

Andy_L

Why was her application denied?

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-numbers

Webchat

Speak to an adviser online about National Insurance number queries

Telephone:
0300 200 3500

Rodders53

That refusal is correct according to https://www.gov.uk/apply-national-insurance-number as she is under 19 (and a UK resident) ..

Most get sent a NI number at 16 and if that's been lost / mislaid / never received it's a different process.  They don't issue a new one.

Alternative is for your adult daughter to register for a personal tax account and it may well be her NI number is in there to see?

0300 200 3500 is the number given on the NI webpage link, but there's a (currently busy) webchat facility as well?

Marcon

AndyW79 said:

Hi, 

My daughter applied to get a National Insurance number in may and it has been denied (she is 18), we received the letter a couple of days ago.

I have been calling during the last 4 days the following number 08001412079 and the line is always busy. I have made more than 100 calls....

Do you know or have any other alternatives to get in touch with them.

It is very frustrating to have services that don't work...

Regards,
Andy

If you've been calling it might be a waste of time if you do get through - they aren't going to talk to you as your daughter is an adult and the subject of the query. She needs to pursue it (one for her speed dial, I fear!).

AndyW79

Andy_L said:

Why was her application denied?

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-numbers

Webchat

Speak to an adviser online about National Insurance number queries

Telephone:
0300 200 3500

Thanks Andy, 

I guess it is because she is under 19 and asked for it for her student loan.

I have tried the webchat and it doesn't work either...

Regards,
Angel

AndyW79

Marcon said:

If you've been calling it might be a waste of time if you do get through - they aren't going to talk to you as your daughter is an adult and the subject of the query. She needs to pursue it (one for her speed dial, I fear!).

Agree but she is here home with me so I can pass along.

Andy_L

AndyW79 said:

Andy_L said:

Why was her application denied?

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-numbers

Webchat

Speak to an adviser online about National Insurance number queries

Telephone:
0300 200 3500

Thanks Andy, 

I guess it is because she is under 19 and asked for it for her student loan.

I have tried the webchat and it doesn't work either...

Regards,
Angel

She doesn't need one then

"You do not need to apply if you....are applying for benefits or a student loan"

https://www.gov.uk/apply-national-insurance-number

Takeaway_Addict

AndyW79 said:

Marcon said:

If you've been calling it might be a waste of time if you do get through - they aren't going to talk to you as your daughter is an adult and the subject of the query. She needs to pursue it (one for her speed dial, I fear!).

Agree but she is here home with me so I can pass along.

Why not let her deal with this, a good life lesson and not depending on parents.