PfP Energy ceases trading - here's everything you need to know

brewerdave

tux900 said:

brewerdave said:

The administrators are not responsible for refunding credits ,only for chasing debtors. Any credit balances are the responsibility of the SOLR - IF you are successful in switching away from the failed suppliers to a third party then refund of your credit balance  will be very low on the list of priorities for the SOLR who will be fully occupied setting up new customer accounts.

Is that based on anything more than speculation?

The reason I ask is that when Scottish Power were appointed SoLR following Tonik's demise I switched away as quick as I could and didn't appear to suffer any delays with getting my credit refund as a result. Of course, this is a sample size of one but it is enough to not make me at all concerned in future.

Personal experience in one case plus other tales on these forums - took me 9 months to get my credit back from one SOLR process I went thru. The administrators' duty is to recover as much cash as possible to reimburse creditors of the failed supplier and supplying details of accounts that were in credit at the point of failure to the SOLR.. I would suggest that the SOLR is far more interested in getting money from new customers they may keep than paying out to customers they have already lost!

tux900

You might be right, but the delay might've been caused by something else so be careful linking cause and effect. 

YoghurtCloset

I am aware some people have been charged £12 for cancelling their direct debits to PFP with their bank.

I telephoned PFP today as I have a large credit balance with them and asked for my dd to be canceled. The agent was very helpful and cancelled it for me and advised that as he has cancelled it at their end, this avoids the £12 dd cancellation fee. 

jeremygiles

YoghurtCloset said:

jeremygiles said:

I just tried to sign up to Sainsbury's for dual fuel 24 months. Got as far as putting all my details in and clicked on "sign me up" only to get the message "looks like you only need electricity" and wouldn't let me proceed. So it looks like the gas has gone to BG, but not electric yet. Think I'll keep trying every day and see if that situation changes, either until the switch request is successful or Sainsbury's pull the offer. With the breaking news of 4 more suppliers expecting to go bust next week, all this really couldn't have come at a worse time.

This happened to me and I telephoned sainsburys and they said it was an error with their website. The lady was very helpful and updated the website within 30 mins I was able to switch. 

I've finally been able to sign up for the Sainsbury's 2 Year fixed rate deal, will see what happens and if the switch goes through. I guess worst case I'll still end up with British Gas and / or might have to wait a little longer for my credit balance from PfP.

Getting Sainsbury's to work took some perserverence, 3 phone calls and 90 minutes in total on hold but got there eventually. There was some error in their database with my address, the first 2 people I spoke to assured me they had fixed it but clearly hadn't. The third person I spoke to just before their lines shut today went a little further into it, corrected the error and withn 2 minutes I was able to sign up online. If anyone else is having the same issues - keep trying!

ricbro86

Just been on the phone to pfp to submit a meter reading as the portal wouldn't work 🙄

My DD is due on the 24th of this month and I really don't like the idea of paying money to a company that's gone bust, I asked the CS agent to cancel the DD and he didn't have a clue and told me to cancel via the bank and be charged!

I think I'm gonna sit it out and let the SOLR process do its thing and sort of take comfort that my money is protected in the process..... Hopefully

So tempted to just switch to the Sainsbury's deal but worried it will be months before I get my pfp credit back.

This is a nightmare

deanos

my dd was 5 days ago and not been charged 12 fee for it being cancelled 

anyone jumping to sainsbury’s are you fixing for a year or two ?

jeremygiles

deanos said:

my dd was 5 days ago and not been charged 12 fee for it being cancelled 

anyone jumping to sainsbury’s are you fixing for a year or two ?

I went for 2 year fix, with no exit fees if the market does eventually calm down and get any cheaper you can leave Sainsbury's with no penalties.

Gary1963

My thoughts exactly... If market settles nothing to lose. 

deanos

Cheers , I have signed up , see what happens , 

deanos

My switch to Sainsbury's has failed , worth replying ?



We're sorry to say we're having a bit of trouble getting you switched over to us. We rely on a shared industry database to get all the information we need about your meter and property while switching your supply. It looks like some of the information stored in the database wasn't quite right, which has meant your move to us has been stopped.

It also could be that we've got the wrong postcode, your property is used for commercial purposes, or you've switched (or tried to switch) in the last 28 days.

We'd love to get your switch moving again, so please could you reply to this email confirming:

1. Your full address (including postcode)
2. Your property is domestic (not used for business)
3. You've not switched or tried to switch in the last 28 days

And we'll get it sorted for you.

Thank you very much