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Lowells Help

Wondering if anyone can help.

I have received an email from Lowells Financial in regards to two very old Utility bills, one  for over £500, leccy and disconnected march 2015 and one for less then £50, TV subscription, disconnectedmarch 2017. 

I sent them a prove it email and they came back with some paperwork. Neither of these debts are on my credit file and I am yet to reply to Lowells communications.

What should I reply with? As these debts are not on my credit files I do not acknowledge it so how best to proceed?

TIA
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