Bulb smart meter didn't work - compensation

Adamnw

Hi,
So I had a Bilb meter installed back in December 2020 which hasn't been sending data back to Bulb therefore I haven't been billed and now have almost £1000 credit.

Having mentioned it to Bulb they have offered me £65 compensation for the error and have suddenly debited my account something almost £800 with no breakdown of how this amount was arrived at.

Has anyone else had similar experiences? The compensation seems paltry but I'm more concerned about the lack of granularity in the bill. Surely, once they re-established a link with the smart meter they should have been able to give a month by month breakdown?

Greatful for any thoughts.

Thanks

chanz4

What have you lost? As long as the reads match your in no worse position

howryoo

I've not got a smart meter so not sure how it works, but do you not get monthly updates from Bulb as to what they've should have read from your meter?  I assume they do this to monitor your monthly usage etc and advise on monthly DD amounts?

I'd have probably taken pictures of meter readings (assuming they show a counter as normal meters?) at the end of every month.

[Deleted User]

Unless you have changed tariff then the charges should be accurate. To pull historical data from your meter, the supplier needs to have to the right software tools. I know that Octopus has spent two years refining its methods of recovering missing data as a number of its beta tariffs require 30 minute usage data to bill.

FWiW,  my electricity has been off and on for the past 6 months ( along with many others) due to a flawed firmware upgrade. I would happily accept £65 compensation but none has been offered as many of these issues are outwith the supplier’s control. The DCC is responsible for the comms hub that establishes the WAN and the HAN, and individual manufacturers are responsible for their own meter firmware.

dunstonh

 The compensation seems paltry

Have you lost a body part because of this?
Have you lost your job/income because of this?
Has it made you financially worse off?