Why no enhanced DBS for these civil service roles?

[Deleted User]

antonic said:

It`s not a regulated role as you are not giving any financial advice , you will be implementing HMRC policies with regards to debts owed (possibly).

You will not be dealing with customers face to face.

The reason why they only run a basic check is to ensure you have no links to an Organised Crime Group (as in Line Of Duty) and have financial worries which could leave you open to pressue to reveal confidential information - HMRC has a lot of information which could be valuable to some.

Hope this helps

I understand, yes, however I think you were mis-understanding what I was asking. 

I didn’t mean regulated activity in terms of financial advice, I meant it in terms of working with vulnerable children and adults. 

I think I have understood though that because my role would have no direct contact with those groups the employer would only do a basic or standard DBS check. 

Emmia said:

MarkN88 said:

Emmia said:

MarkN88 said:

So does that not make the customer consultant role regulated activity? Or have I misunderstood? 

What about the role do you think is "regulated"? You don't (or shouldn't) give (financial) advice to people in that type of role. 

Yeah although, I meant it more in the vulnerable customer side of things where it can be classed as regulated activity if you work with vulnerable children or adults. 

That’s why I was clarifying. 

Obviously an enhanced check or enhanced with barred lists check would take longer than a basic or standard. 

Maybe I’m misunderstanding what regulated activity means. 

Not everyone who claims tax credits/benefis etc. is necessarily vulnerable, and in many cases they have support to complete applications/paperwork. 

Your job will presumably be looking at the evidence provided (and potentially requesting extra information) to help decide based on the facts of the case - you won't meet the people, but you will be dealing with personal information though and your work / computer access will be monitored. 

It is important not to get too involved in the cases and to remain dispassionate.  You'll be judging based on fixed criteria, and how the evidence/information provided fits it.  

You'll have to become sceptical and hardened to sob stories. 

Yes that’s fine. Although the PIP role was just an example I came across. 

It’s the HMRC customer contact role I was wondering about. 

I think what my friend meant was if someone say for example under 16 hasn’t received their NI number, what if they contacted? Is that not regulated activity in the sense of working with vulnerable adults and children? 

Does a disabled person calling about a tax issue not get classed as vulnerable and fall under regulated activity? 

Although from what I’ve read that’s not the case because that’s not contact with them or supervising them, that’s just a call so not classed as regulated. 

I think there was just confusion between me and people I had spoken to. 

I just wanted to find out because I knew that the basic DBS would clearly take less time than an enhanced. 

Emmia

MarkN88 said:

antonic said:

It`s not a regulated role as you are not giving any financial advice , you will be implementing HMRC policies with regards to debts owed (possibly).

You will not be dealing with customers face to face.

The reason why they only run a basic check is to ensure you have no links to an Organised Crime Group (as in Line Of Duty) and have financial worries which could leave you open to pressue to reveal confidential information - HMRC has a lot of information which could be valuable to some.

Hope this helps

I understand, yes, however I think you were mis-understanding what I was asking. 

I didn’t mean regulated activity in terms of financial advice, I meant it in terms of working with vulnerable children and adults. 

I think I have understood though that because my role would have no direct contact with those groups the employer would only do a basic or standard DBS check. 

Emmia said:

MarkN88 said:

Emmia said:

MarkN88 said:

So does that not make the customer consultant role regulated activity? Or have I misunderstood? 

What about the role do you think is "regulated"? You don't (or shouldn't) give (financial) advice to people in that type of role. 

Yeah although, I meant it more in the vulnerable customer side of things where it can be classed as regulated activity if you work with vulnerable children or adults. 

That’s why I was clarifying. 

Obviously an enhanced check or enhanced with barred lists check would take longer than a basic or standard. 

Maybe I’m misunderstanding what regulated activity means. 

Not everyone who claims tax credits/benefis etc. is necessarily vulnerable, and in many cases they have support to complete applications/paperwork. 

Your job will presumably be looking at the evidence provided (and potentially requesting extra information) to help decide based on the facts of the case - you won't meet the people, but you will be dealing with personal information though and your work / computer access will be monitored. 

It is important not to get too involved in the cases and to remain dispassionate.  You'll be judging based on fixed criteria, and how the evidence/information provided fits it.  

You'll have to become sceptical and hardened to sob stories. 

Yes that’s fine. Although the PIP role was just an example I came across. 

It’s the HMRC customer contact role I was wondering about. 

I think what my friend meant was if someone say for example under 16 hasn’t received their NI number, what if they contacted? Is that not regulated activity in the sense of working with vulnerable adults and children? 

Does a disabled person calling about a tax issue not get classed as vulnerable and fall under regulated activity? 

Although from what I’ve read that’s not the case because that’s not contact with them or supervising them, that’s just a call so not classed as regulated. 

I think there was just confusion between me and people I had spoken to. 

I just wanted to find out because I knew that the basic DBS would clearly take less time than an enhanced. 

If someone who is under 16 hasn't received their NI No. then you'd just do the process to send it out to them again. 

If someone contacts regarding a tax issue, you deal with it dispassionately looking for the facts, and setting those against the rules (based in law) that applies. You will have to ignore the sob stories - the fact they may be disabled or vulnerable (or their cat died) is in some ways totally irrelevant.

antonic

Your overthinking things with respect to this job role.

No contact you have at your job grade is a regulated activity , everything that is involved with the job will be explained to you during your induction.

While doing your job if you find someone you believe could be vulnerable , then you can flag them as being vulnerable.

theoretica

A lot of jobs have vulnerable or child customers - supermarkets, for instance - without needing enhanced disclosures. 

[Deleted User]

I think it’s just the fact they don’t give much information and when they say DBS check they don’t say what level and I was trying to work out if it would be basic so it would be quick or enhanced which means it could take months. 

antonic

MarkN88 said:

I think it’s just the fact they don’t give much information and when they say DBS check they don’t say what level and I was trying to work out if it would be basic so it would be quick or enhanced which means it could take months. 

Civil Service recruitment CAN Be very slow !.

You can be told that you have been successful in your application but it then takes time for you to actually be placed and offered a job.

Good luck and I hope it doesn`t take to long for yiu.

[Deleted User]

Thanks appreciate it.