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First STATE pension payment

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Comments

  • molerat
    molerat Posts: 34,682 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If you have the letter with dates and amounts then that is job done and the computer is ready to go.  It is those that have not had the letter is where the problems lie.
  • Listlad
    Listlad Posts: 58 Forumite
    Fourth Anniversary 10 Posts Name Dropper Combo Breaker
    marc3 said:
    Hi-any help on where to progress the following appreciated :smile:

    Reached state pension age early july .
    made claim on internet -mid june (ample time )
    claim went through ok.
    not heard anything since .
    First payment within one month after reaching state retirement age -i.e early august .
    never received any payment-and still haven't had first payment .

    chased four times now -weekly-starting end of july when was advised everything ok,and would get letterand payment when due-early august .
    nothing received .
    now ringing every week on 0800 731 7898.
    same answer every time-they have got the claim/there are no problems with it and it is being processed still (i point out i was due payment early august)
    everyone polite and 'nice' but nothing happens .
    last 3 times they say they will escalate the matter to processing team-great-but still nothing happens-no payment .(they have all bank details etc )

    Unfortunately -0800 731 7898 are effectively gatekeepers and no one from processing dept either contacts me or more importantly makes any payment,and i cannot obtain the number from the 'gatekeepers '
    in a week -i am due my second payment -as above-not had first yet and no confidence anything is happening .

    does anyone know how i can get through to the processing team/the people who actually do this ?

    -has anyone had a similar experience -how long does it normally take to set up my pension-again-i applied one month in advance of state retirement age-and i am assured that there are no queuries -but i dont get any further .
    help/advice appreciated -thank you

      
    Yes, same for me. I am going to complain by letter with a copy to my MP. It has been seen to work. 
  • Listlad
    Listlad Posts: 58 Forumite
    Fourth Anniversary 10 Posts Name Dropper Combo Breaker
    xylophone said:
    Seems to me that however an application is made the DWP complete the process with a letter to the applicant confirming date / amount of first payment. Another chum is due to receive his first payment and he has already had his letter.

    It now appears to be a lottery as to whether or not the application is properly processed!

    Exactly. 
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