'Missing' electricity account

Robin9

@wesofsouth  Thats OK  - just typical of systems  that don't know how to handle negative numbers.

There was an error in Feb when a 1 has been read as a 7; corrected in May .

Ignore it and move on


I am however confused - how does Eon fit into this ?  |Or was that the electricity bill ?

niktheguru

westofsouth said:

Here you are nik
From the British Gas website, this is a record of gas consumption (the electricity account has disappeared)

Again, this is the meter reading tab on the british gas website.

We have asked what you have been BILLED. Assuming you were on the legacy ebico tariffs with british gas with no standing charge it wouldn't have been anything as you havent used any gas for 9 months. But you should have still got a bill.

The readings here are clear that there was a mistake in february, and then the system went bezerk when it went negative in may. The key here is what did your bill say, becuase if you weren't charged for anything then this meter reading page doesnt matter.

westofsouth

niktheguru said:

How come you've gone straight to the ombudsman when you could have checked who supplies your electricity by just contacting your DNO.

Obviously I've been through the full BritGas complaints procedure before arriving at 'deadlock'. Only then did the EOS get involved. The investigating officer checked as a matter of course when informed it was (or should be) a BG dual fuel account

niktheguru

were these your submitted reads, or smart reads or estimates?

You already stated on your other thread you were giving readings in kwh not m3. Were any of the above readings submitted by you?

What did your local dno website say was your current suppliers? (like we suggested you to check earlier in the thread)

Reed_Richards

You seem lackadaisical  with regard to actual bills.  Are you sure that your electricity account was ever transferred to Ebico and thence to British Gas?  Perhaps the tenants you had prior to September 2020 were with Eon, for some reason your attempt to transfer electricity to Ebico failed and so you just continued with Eon?  So rather than an "erroneous transfer" the problem is a failed transfer? 

westofsouth

Does the fact that I received a contract, T&Cs and billing from Ebico indicate anything?

Reed_Richards

Under certain circumstances, specifically a large unpaid debt, your old supplier can block a transfer.  I'm not sure that can still happen in your case where you took over the supply from a tenant.  You could easily have got a contract and T&Cs from Ebico before the transfer was completed.  But probably not a bill unless they required advance payment.  However if you used to get electricity bills, surely you would have noticed when they stopped? 

niktheguru

Again westofsouth, you’re just wasting everyone’s time including your own if you don’t answer any of the questions that we are asking trying to help you. 

If you actually want assistance you need to give more details rather than sound bites that you “received bills.” drip feeding will lose people’s interest rapidly.

the fact that you’ve been through a full complaints procedure, then gone to the ombudsman and had a negative verdict suggests you may be on a losing battle, assuming you gave them all the detail that we are lacking, but on the off chance you’ve been hard done by we are trying to help you but you’re making it extremely difficult.

westofsouth

Thank you Nik,  for your very helpful comments

Side issue:

In the table, the figure 1113475 or 11.135x10^5 is interesting-

11.135 is the conversion factor currently in use by British Gas

ie. 39.3x1.02/3.6=11.135

[The conversion factor is used by the supplier to convert m³ readings to kWh for billing purposes]

Please correct me if I'm wrong

Robin9

You are not correct  - there is no specific conversion factor - there is a variable involved called Calorific Value

I use 11.2 as  back of a fag packet figure