What are my rights in the case of dentist's mistake?

115 Posts

In a visit to my NHS, I asked the dentist to check a perfectly fine tooth if there is pressure on its side (the filing had become deep). Without anaesthetics, he dug a hole in it to bring the level of filling higher.
Then, I could not eat anything with that side because of deep pain. I waited for 2-3 weeks to make sure it is not temporary. When I called to get an appointment, they gave me an appointment for 35 days later. When I visited the dentist after 35 days, he said since it has a 1-year guarantee he will refill it but I must pay for the emergency appointment. Then, he gave me a treatment appointment a month later.
I understand the quality of NHS dentistry is not of a high standard, but when they admitted it was their mistake,
1. Why should I wait 2 months in pain to get a simple filling treatment?
2. Why should I pay the appointment fee as they have to check their mistake?
Then, I could not eat anything with that side because of deep pain. I waited for 2-3 weeks to make sure it is not temporary. When I called to get an appointment, they gave me an appointment for 35 days later. When I visited the dentist after 35 days, he said since it has a 1-year guarantee he will refill it but I must pay for the emergency appointment. Then, he gave me a treatment appointment a month later.
I understand the quality of NHS dentistry is not of a high standard, but when they admitted it was their mistake,
1. Why should I wait 2 months in pain to get a simple filling treatment?
2. Why should I pay the appointment fee as they have to check their mistake?
0
Latest MSE News and Guides
Replies