Keto Scam - www.platinum-support.com

edited 26 August 2021 at 12:58PM in Health & beauty MoneySaving
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Alan_JAlan_J Forumite
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edited 26 August 2021 at 12:58PM in Health & beauty MoneySaving
Had bad experience with Platinum Support . Anyone else? Tips to avoid it happening to you:

Questionable business practices:
1. You think you are ordering £38 worth of product and gets charged £198 for example. Tricked into ordering 5 bottles rather than 1
2. Didn’t realise signed up to subscription offer, so get ongoing payments taken later

So i did a little digging. They provide support for a range of keto brands. Meaning you contact them when there is a problem.

theketo bodytone 
keto slimmax
keto slim
core body nutrients 
theketo bodytone
keto slimmax
pureshop supplements

They are like Primehealthzone, maybe even the same company.

How to spot? Ads on social media. They have multiple product websites which our different to the support website. You may see an online chat box, " Need support, were here to help." Looks the same on all sites. May have a Uk tel no on the page but products come from the USA. So check where the products are coming from. Returns more difficult if shipped from the USA.

Re subscription offers, that you pay have unwittingly signed up to. Do contact your bank and cancel payment from these companies otherwise you may be charged a 2nd time as signed up to a subscription offer. Check exact wording on the bank statement and call your bank/cc company to cancel further payments. And ask them banks why they dont flag dodgy companies with high complaint rates and stop accepting payments from them!!

They are based in Utah Idaho so make your complaint to The Utah Dept Of Commerce. Also report to Action Fraud and Citizens advice. Would like to post links, but the forum probably dosent allow, so search online.

Also complain to facebook. See a link on the ad to report them. If after the event, more difficult a weakness of facebook.

Replies

  • johntujohntu Forumite
    1 Post
    First Post
    Newbie
    Same thing happened to us. By wife placed the order and she had signed up to a subscription offer without realising it. Only found out  when i saw the 2nd amount on credit card statement. My tip is always read the terms and conditions on a website. They dont make the subscription offer prominent on the site. I dont know how they get away with it. And we could never find the original ad she saw on facebook. So second tip take a screenshot of any ads/websites you order through on facebook. She didnt even receive an order confirmation email. The banks should, as you say should flag up dodgy companies and stop taking payments from them. The banks need fraud depts doing preventative work.
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