Octopus Energy & FIT payments

Leytonstoner

I seem to have run in to a spot of bother with my present FIT 'agent', Octopus Energy. It seems to me that energy suppliers don't really like the hassle of having to handle FIT payments, something that doesn't earn them much revenue I suspect. So you don't get 'great service' from them if all they do is process FIT payments for you, at least that's my perception.

When my previous FIT agent stopped providing this service about a year ago I switched to Octopus and it's not been great.

It's not  exactly fast when it comes to paying - previously it was about 6 weeks, today it's 'when it arrives'. I've had payments for the first two quarters of 2021 but the June reading submitted has failed to translate in to a payment.

Octopus has yet to provide any sort of meaningful statement of account, just an occasional otherwise blank piece of paper with a simple figure for the payment - with no other details - not even a date of payment or other relevant details, such as generational figures. Disappointing. The most recent account, to 2nd August shows a zero amount owing - so Lord knows where the +/- £150 of the second quarter's reading has disappeared to.

So, am I the only FIT customer feeling adrift? Do tell

Solarchaser

Not with octopus for fit, but am with them for supply and found them to be very good, so I'm surprised you are having issues.

My fit is with edf, who paid my fit into my bank account 3 days after submitting the fit figures this month.

mickyduck55

Not with them for FIT either but they have not been able to update my online account data for electricity since 19/05/2021.  The usual excellent service is very lacking in my hopefully isolated case! 

paul991

i  have  been having  exactly  same  problem , they are very  good  with  supply of  elect and  gas accounts updated within minutes of  readings added but  fit payments started offbad and  going worse , emails  not replied to when  phoned in had to   give my  payment  details again but  still heard  nothing , 

paul991

all sorted ,easy when  you  can talk  to right  person

psnox

paul991 said:

all sorted ,easy when  you  can talk  to right  person

Do you remember who the Right Person was (or how you contacted her/him)?

paul991

sorry   no i just phoned the customer service number as was put through

Taylor1928

I have a system which is intitled to FIT payments and one that is intitled to SEG payements. I have been dealing with Octopus for over three months on one, moving the FIT from Shell, and two getting the SEG for my second system. At the moment its still being processed, and i am not  impressed with the Octopus organisational capability and the ablity for customers to effectively contact the right people to understand where everything is up to, instead of the generalist front of house call centre. 

Bluebell1000

Octopus switched me from Bulb for the June payment. No sign of any money yet, even though they said 3-4 weeks at the end of June 😕

Bluebell1000

Bluebell1000 said:

Octopus switched me from Bulb for the June payment. No sign of any money yet, even though they said 3-4 weeks at the end of June 😕

Had an email in case anyone else is in the same situation, here's what Octopus have said: "FIT bulb payments are currently on hold. However, an email should be going out shortly to ask for the bank details, so that we can issue payments correctly"