creative nomad zen 60gb mp3 for £122 [CLOSED]

carl310166

So,did at least one of you get the deal,apart from me?

waftycranker

hi carl not being funny mate but you should have posted a bit sooner they sold out on friday thus we all missed out like i said not havig a pop

DJ_KrazyLegs

I have been told I'm getting one by thursday and have an order number. Guess I must have just got in before they clamped down on it!

carl310166

waftycranker wrote:

hi carl not being funny mate but you should have posted a bit sooner they sold out on friday thus we all missed out like i said not havig a pop

I feel a bit guilty,but i was waiting for my conformation email as i thought they might not be able to fullfill the order a la "free BT headset offer"

I ordered mine on the 10th @ 15.06

Sorry!

calvinf

well, I think I managed to get one as well, at about 8.35 this morning (I got caught in a conversation at 8.30 when I meant to call!)...the lady said to expect delivery by Thursday and I had a confirmation email.

My credit card company also says the transaction is showing and I haven't heard back from them today so I guess it is going ahead, but you never can tell!

Anyway, probably shows that if two of us managed to get it this morning there's sure to have been a few others that read this board but haven't posted...

Niggy_G

I phoned at 8.30 this morning and they processed my order then cancelled, I’m not happy with there service as there basically denying you could order them without bidding on ebay.

Here is the email conversation so far (bottom one is the first message)…

This is not the problem at all, otherwise why was it necessary to ring me to lie about not having any left in stock when clearly you have? (I still have this recorded message)

If you read the contents of this thread here...

http://forums.moneysavingexpert.com/showthread.html?t=62891

You can see you have sold the item to many people, who did not bid via ebay, but simply rung you and said they have seen the advert.

This morning you (Creative, Europe) took all my details including my bank details and confirmed everything was fine, I would expect you to honour this transaction even if it was a mistake by a member of your staff.

Yours Faithfully

Nigel Gossage


CLE Store <store@europe.creative.com> wrote:
Dear Customer

can you please send me your nickname and email address which you use on
ebay because the problem is only that i can not find your purchase
order
if this has placed that will be not a problem.
unfortunately the item on ebay were only 10 and i can not find your name
listed on it

see below

User ID: Price Qty Date of Purchase

degziebob ( 57) £122.00 1 09-Jun-05 16:51:25 BST

tignibs ( 34) £122.00 1 09-Jun-05 16:55:47 BST

ji6440 ( 1 ) £122.00 1 09-Jun-05 17:05:05 BST

broadsystemsjunkie ( 234) £122.00 1 09-Jun-05 20:19:05 BST

redcuthbert ( 4 ) £122.00 1 09-Jun-05 21:17:56 BST

inash_uk ( 37) £122.00 1 09-Jun-05 22:37:22 BST

notmilitant ( 0 ) £122.00 1 09-Jun-05 23:44:01 BST

notmilitant ( 0 ) £122.00 1 09-Jun-05 23:50:31 BST

bucca110 ( 353) £122.00 2 10-Jun-05 01:37:18 BST

which one is your name

many thanks

Best Regards
Max Todde
Creative Online Sales
https://www.europe.creative.com

Original Message Follows:

---

I phoned your sales department at 8:30GMT on 13th June to order two
Creative Jukebox Zen Xtra - 60GB having seen this advert on ebay…

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&category=91365&item=5780972981&rd=1

The first question I asked about the item is “are you still doing them
at £122?” To which the reply was “yes”. So I placed my order for two of
them and gave my details.

Fifteen minutes later I received a voice mail saying unfortunately the
item was out of stock and to call back if there was anything else they
could do.

I did call back to see if the item was genuinely out of stock, I
explained my situation and I was told they could sell it for £269. I
have been told I will be rung back after the phone operator has ‘spoken
with her colleges’ However I have not received this phone call.

So basically it seems what has happened is somebody on the other end of
the phone made a mistake of allowing me to order after the offer has
expired. But rather than honour the order she rang me back up and lied
about the item being out of stock to save her own back.

I find this very annoying and would like you to honour the price I was
told the item was being sold at.

Yours faithfully

Nigel Gossage

ferretktf

Hmmmm -- I'm not sure I would have pointed them to this thread (There may well be certain repercussions that I'm sure I don't have to spell out)


I think Creative do have a point - they advertised it on eBay and probably thought that those who rang up on Thurs/Friday and initially yesterday were the 10 eBay buyers.

Clearly though the sheer volume of callers first thing yesterday highlighted that these were not the eBay buyers after all.

DJ_KrazyLegs

Its rubbish what they are saying about having to have your name on the ebay item - The woman I spoke to asked if I had put my name on it and I said no. She then went ahead and took my order! I havent yet had a cancellation, but after reading the last few posts, I am betting it aint arriving on thursday!

carl310166

DJ_KrazyLegs wrote:

Its rubbish what they are saying about having to have your name on the ebay item - The woman I spoke to asked if I had put my name on it and I said no. She then went ahead and took my order! I havent yet had a cancellation, but after reading the last few posts, I am betting it aint arriving on thursday!

I would have a look the pacel tracking page.You can see if it is on it's way.

Creative told me to check on Monday (yesterday) and it was with Parceline in Cardiff already,then it was delivered later that day.As it was ordered late on Friday,i was not expecting it until Wednesday.

DJ_KrazyLegs

Well, i had a mail to say its been despatched today! Not on the tracking yet but can only assume it will arrive after all! Looks like it was just pot luck which operator you ordered with as to whether they honoured the sale or not.