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Can't make a claim against RealMe (phone company) because they won't give a UK address...
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becky3343
Posts: 19 Forumite

I bought a phone from Realme in March and spent ages trying to return it because their form wouldn't work. Eventually, I was able to return it after hours of chatting online with them but it's been 3 months now and they still haven't sent a refund. I tried to make a small claim on the government website but can't because I can't find a UK address for this disgusting company even though the phone was shipped from the UK. I returned it to a UK address but it was to a third party repair centre they work with. I've tried multiple times to get a UK address from them, asking over and over in chat and they simply ignored my question until finally, they point blank said they can't give me that info.
Is there anything I can do or is that £175 down the drain? I can't believe they can legally trade in the UK like this.
Is there anything I can do or is that £175 down the drain? I can't believe they can legally trade in the UK like this.
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Comments
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Why do you think they have a UK entity?
If you look on their website their T&Cs state you are contracting with their entity in Hong Kong and therefore its them that you would need to sue. This puts you outside of the MCOL process however the debt recovery prospects are poor even if you do claim and win0 -
They're not really trading in the UK, so they can certainly do this.
Although their terms claim the sale will be governed by the customer's local law their address is listed asASCENSION INTERNATIONAL TRADING CO., LIMITED trading as realme and registered in the Hong Kong and with its registered office at Unit E, 26/F, CNT Tower, 338 Hennessy Road, Wanchai, Hong Kong.
So in reality there's fat chance of you getting anything out of them via the UK court system.
How did you pay. If by credit card you could try S75 against your card issuer.0 -
Thanks for the replies. When I bought the phone, everything was in GBP so I didn't think anything of it. I thought they would have a UK address if they dispatch phones from the UK. Unfortunately, I paid by debit card so looks like my money's long gone0
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They probably just pay a fulfilment company to dispatch the phones - and a company can price in GBP and have a .co.uk address without being a UK company.Always always check the ‘about us’ or terms and conditions to see exactly where a company is based0
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they are a sub division of oppo and oppo are usually more forthcoming with info... maybe ask oppo for a realme address0
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becky3343 said:Thanks for the replies. When I bought the phone, everything was in GBP so I didn't think anything of it. I thought they would have a UK address if they dispatch phones from the UK. Unfortunately, I paid by debit card so looks like my money's long gone
To be honest these are one of the better companies as their T&Cs are very clear and hang together with their privacy policy etc. There are many more companies that are more deceptive about who and where they are but that is normally then teamed up with nonsense terms, obvious translation issues etc.0
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