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Contact Company, Customer Service Role?

hi, just been ordered a customer service advisor at Contact Company, my induction is on friday, ive only worked in Retail, im scared will i find my feet? any advice i will appreciate, is it normal to feel scared about a new job a new type of job? thanks in advance

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 4 August 2021 at 8:14PM
    Congratulations on your new role!

    It's normal too feel anxious before the start of any new job, especially if it's a new type of job. If you've worked in Retail, you've probably worked with customers. Similar, just that the customers are on the phone/chat - be friendly and helpful, and balance that with some assertiveness. In a few weeks, it'll probably be second nature.
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