Wrong prize sent do I complain

Fletch123

I won a Weber Q2000 barbecue  and 10 cartons of pickles from Good to know received the prize today of a Q1200 over £100 cheaper and only 5 cartons of pickles should I be grateful of what they sent or should I contact them.

Cottersj

I’d get in touch with them and ask if there’s a mistake

Comping_Rich

Not sure there is much you can do. It is in their terms and conditions that they can substitute the prize if the original is not available 

https://competitions.goodtoknow.co.uk/rules

Prizes will be offered by competitions.goodtoknow.co.uk and 3rd party companies. If a prize is offered in conjunction with another company and the other company withdraws or fails to provide it, competitions.goodtoknow.co.uk will not provide the prize itself. Any special terms and conditions associated with this type of prize will be displayed on the entry page below the competition.
Unless otherwise stated, competitions.goodtoknow.co.uk reserves the right to substitute a cash prize for the chosen prize to an acceptable value alternative. This is at competitions.goodtoknow.co.uk discretion. This occasion may arise when an advertised prize on the site is no longer available, but it is not the responsibility of any 3rd party company. Otherwise prizes are as stated.

Fletch123

Comping_Rich said:

Not sure there is much you can do. It is in their terms and conditions that they can substitute the prize if the original is not available 

https://competitions.goodtoknow.co.uk/rules

Prizes will be offered by competitions.goodtoknow.co.uk and 3rd party companies. If a prize is offered in conjunction with another company and the other company withdraws or fails to provide it, competitions.goodtoknow.co.uk will not provide the prize itself. Any special terms and conditions associated with this type of prize will be displayed on the entry page below the competition.
Unless otherwise stated, competitions.goodtoknow.co.uk reserves the right to substitute a cash prize for the chosen prize to an acceptable value alternative. This is at competitions.goodtoknow.co.uk discretion. This occasion may arise when an advertised prize on the site is no longer available, but it is not the responsibility of any 3rd party company. Otherwise prizes are as stated.

Thanks for your reply will be happy with what they sent 

mjm3346

Fletch123 said:

I won a Weber Q2000 barbecue  and 10 cartons of pickles from Good to know received the prize today of a Q1200 over £100 cheaper and only 5 cartons of pickles should I be grateful of what they sent or should I contact them.

Doesn't do any harm to politely ask - may get some extra pickles out of it

Blulu

If you're not sure whether to complain or not, asking them if they've made a mistake, in a friendly way, would be a good compromise. If it was me, I definitely would do that.

Blu XXX

pate-ci0

Would definitely ask. I won a "cellar of wine" many years ago and when the delivery came there were 5 cases missing. When I queried they apologised about the mixup and sent the remaining cases. Also once upon a time, I won a 43" TV but they sent a 41" TV. Again on querying (politely, was there a mistake?) they apologised and offered to send the 43" on return of the 41", or I could keep the 41" and receive a Canon compact camera in addition to make up. Chose the latter.

Fletch123

pate-ci0 said:

Would definitely ask. I won a "cellar of wine" many years ago and when the delivery came there were 5 cases missing. When I queried they apologised about the mixup and sent the remaining cases. Also once upon a time, I won a 43" TV but they sent a 41" TV. Again on querying (politely, was there a mistake?) they apologised and offered to send the 43" on return of the 41", or I could keep the 41" and receive a Canon compact camera in addition to make up. Chose the latter.

I definitely give then a email as you say it’s worth a try thanks 

ebc

This was the original comp page and, as you say, it definitely says a Weber Q2000 and 10 pots :

https://competitions.goodtoknow.co.uk/competition/Vadasz_goodtoknow.php

No harm asking politely...

ebc

...interestingly this review says that the Q1200 is better than the Q2000 in some respects ,as although it is smaller, it has some extra features  :

https://grillchoice.com/weber-q1200-vs-q2000/

Could be worth reading to decide which you prefer before contacting them ?

Good luck with your decision !

sensibleshoes

I won 3 x 15kg of dog food a while ago but only 2 were delivered.  I was like you & thought about whether to ask about the missing third bag or just accept the 2 bags. In the end I sent an email asking if the 3rd bag was still on order & it turned out they had forgotten to order the 3rd so it arrived soon after.  Like others have said a polite enquiring email may work.