Do you think this job could be office based or mobile?

[Deleted User]

Hi, this isn't for me but if you read the following job advert, would you think it mobile or office based?
Job title - Customer Experience Co-ordinator
The wage appears slightly different across two job platforms, starting just 18.5/19k - haven't been many applicants so far.

"A key element is to build relationships and deliver an outstanding customer experience in our after sales. The role we are recruiting for will focus on meeting existing clients expectations by caring for their xxxx and servicing/testing their xxxx. (surely you would be best being a technical person already?) The role will include delivering extensive train the trainer sessions to our clients, refresher training and for children will include seat reassessments.

Day to day visits are on the road stretching across most of England but mainly Greater London and the East of England and Kent. (I initially read this as a random, as them possibly describing day function of business?) 

The role will be responsible for ensuring stock is replenished and quality assured and that 2 vehicles are equipped with the relevant equipment and maintained to ensure we are always well stocked. (this part made me think could it be office based)

A desirable skill would be to use their own initiative, problem solver and the ability to coach or train others but this is not essential. (?) could that not be dangerous if you are not well experienced in coaching/training when it comes to live equipment - I mean this ad doesn't state training to be given or anything to the appointed role holder?

Some of the perks of this job can come from doing the job alone..." (again wasn't sure if that was because office could be a 2 person thing)

I only query this because a local water board is looking for someone at 26k as the 'Customer Service Rep' but they make it clear in their ad, you would be expected to travel to take customer meter readings, the salary is far larger like 26k and they do state about access to a company vehicle.

[Deleted User]

Most likely a mix.  Ask them for clarification.

oh_really

What is being serviced and tested?

Additionally factor in training the trainer, the remuneration seems very low. 

Thrugelmir

Could well be home based. Head office is elsewhere. 

[Deleted User]

What is being serviced and tested?

Disability equipment for use within the home. Quite a neat idea to be fair if you couldn't have the in home lift to get upstairs as best way I can describe, but still would be concerned if you weren't the skilled person, though looking over the company website, it does show both male and female operating the aid, though perhaps I'm overthinking and it could be on par with a hoist.

If my brother's lift ever broke down, least I could suggest this.

It has a rather short closing date so very much agree the best the person can do is ask directly if they should be offered an interview.

cr1mson

Deleted User said:

What is being serviced and tested?

Disability equipment for use within the home. Quite a neat idea to be fair if you couldn't have the in home lift to get upstairs as best way I can describe, but still would be concerned if you weren't the skilled person, though looking over the company website, it does show both male and female operating the aid, though perhaps I'm overthinking and it could be on par with a hoist.

If my brother's lift ever broke down, least I could suggest this.

It has a rather short closing date so very much agree the best the person can do is ask directly if they should be offered an interview.

I am hoping that this is a mistake and mistype as post seems to imply that as you can see both genders using equipment on website that don't need to be skilled to do so. If there was only a male or a female operating the aid would that mean that you would need to be skilled?

lisyloo

cr1mson said:

Deleted User said:

What is being serviced and tested?

Disability equipment for use within the home. Quite a neat idea to be fair if you couldn't have the in home lift to get upstairs as best way I can describe, but still would be concerned if you weren't the skilled person, though looking over the company website, it does show both male and female operating the aid, though perhaps I'm overthinking and it could be on par with a hoist.

If my brother's lift ever broke down, least I could suggest this.

It has a rather short closing date so very much agree the best the person can do is ask directly if they should be offered an interview.

I am hoping that this is a mistake and mistype as post seems to imply that as you can see both genders using equipment on website that don't need to be skilled to do so. If there was only a male or a female operating the aid would that mean that you would need to be skilled?

Women are often used to demonstrate that you don't need to be particularly strong to use something or other.
Not sure I'd call that a skill but strength is definitely an attribute.

I'm not sure why the OP can't just enquire about the job.

If they've not got many applicants then what does that say in this climate?

oh_really

One of our local councils have a large team doing this sort of thing, pay is in the ball park quoted. Learning is on the job but includes heavy lifting (bed frames etc) so lifting ability up stairs is required.

[Deleted User]

Yes again I greatly agree they need to ask and there is quite a bit to clear up, my feeling is advert isn't clearly written and that Customer Experience Coordinator shouldn't be used in the first sense (no doubt I'm wrong but Coordinator to me means looking after a diary or organising for example; stock) but rather why not use that of Technician or a cross between title, (as it is allegedly involves testing and seems quite possibly a serious pre skilled requirement?) but, I appreciate companies have to be so careful in how they word things. My current place of work wouldn't take on a female to do home demonstrator role due to the van size they need to drive and the heavy equipment they have to carry around (of course they would not write that in their ad, but woman are dissuaded I'm aware) so I'm rather sorry I was simply drawn into the curiosity and trying to rationalise why. I am a simple customer service person, not electric or technically trained for a moment, for all I know there might be pat testing needed and I imagine that easily weeds right/wrong applicants.

Who knows, the lack of applicants or somewhat as it may transpire wrongly applying applicants may hopefully prompt a re-write. 
I'm the last person the person applying should have asked, I managed to walk into one of those home care jobs that was meant to be local, on the doorstep but found myself driving miles and quite a shock surrounding full-time hours at the time - and this was trusting what an Employer said, so I thought the best thing was to ask what others may have thought in the first instance at first glance.

I am sure all may come clear in the job application outcome    

Savvy_Sue

I understand that PA testing is not particularly skilled work, and that you don't, for example, need to be a trained / qualified electrician to carry it out - to the extent that when I did H&S training, it was pointed out that although most organisations pay for someone to come in annual to carry it out a) it doesn't have to done annually and b) you can do it in-house.

So IF PA testing was involved, the employer could provide suitable training to a wide range of staff, and provide the equipment needed without too much difficulty.