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Returning faulty fridge item
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asher_ezekiel
Posts: 2 Newbie

I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?
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Which supermarket?
I've had this sort of thing with Tesco before and they gave a double refund with no trouble.
But Asda were super grumpy about it, reluctantly refunded and refused to fetch the manager to discuss the issue.
I didn't phone or anything, just took the item back to customer service desk.1 -
asher_ezekiel said:I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.1
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My work always refund chilled things that have gone off/mouldy before the date as just needs a tiny hole in the packaging to cause this.
Though we don't refund customers returning something that day and realised that they bought the wrong product later that day as esp this time of year, may not have been in a fridge between purchase and attempted return. You only have 30 mins window so if discovered its the wrong item when loading the car, that's fine.1 -
Maybe a word with council environmental heath dept?0
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I've taken mouldy in date to both Lidl and Aldi.
Refunded with no problem or replacement if I wished.
As above it just takes a tiny breach in the packaging and its doomedmake the most of it, we are only here for the weekend.
and we will never, ever return.1
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