Returning faulty fridge item 8 July at 8:48AM edited 25 July at 2:05PM in Gone Off! 5 replies 183 views

asher_ezekiel

I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?

jon81uk

Which supermarket?

I've had this sort of thing with Tesco before and they gave a double refund with no trouble.
But Asda were super grumpy about it, reluctantly refunded and refused to fetch the manager to discuss the issue.

I didn't phone or anything, just took the item back to customer service desk.

sarah1972

asher_ezekiel said:

I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?

I totally agree with them, how do they know your fridge temperature is correct? Left on the side etc etc. My husband works for a company that supplies meat to the trade and it’s all accepted after looking at it at the point of delivery. No refunds would be given after delivery is accepted as storing by the consumer is unknown. 

briskbeats

My work always refund chilled things that have gone off/mouldy before the date as just needs a tiny hole in the packaging to cause this.

Though we don't refund customers returning something that day and realised that they bought the wrong product later that day as esp this time of year, may not have been in a fridge between purchase and attempted return. You only have 30 mins window so if discovered its the wrong item when loading the car, that's fine.

JaneDoeJohnDoe

Maybe a word with council environmental heath dept?

McKneff

I've taken mouldy in date to both Lidl and Aldi. 
Refunded with no problem or replacement if I wished. 
As above it just takes a tiny breach in the packaging and its doomed