We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Returning faulty fridge item

Options
asher_ezekiel
asher_ezekiel Posts: 2 Newbie
First Post
edited 25 July 2021 at 3:05PM in Gone off!
I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?

Comments

  • jon81uk
    jon81uk Posts: 3,882 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 8 July 2021 at 10:22AM
    Which supermarket?

    I've had this sort of thing with Tesco before and they gave a double refund with no trouble.
    But Asda were super grumpy about it, reluctantly refunded and refused to fetch the manager to discuss the issue.

    I didn't phone or anything, just took the item back to customer service desk.
  • sarah1972
    sarah1972 Posts: 19,392 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    I purchased a chilled food product from a local supermarket last week with a use by date of 13/07/21. It's now gone mouldy and I tried to return it but they refused as they said they can't guarantee the conditions it was stored in at home. I know that a non-faulty perishable product can't be returned but does this apply to a faulty product too?
    I totally agree with them, how do they know your fridge temperature is correct? Left on the side etc etc. My husband works for a company that supplies meat to the trade and it’s all accepted after looking at it at the point of delivery. No refunds would be given after delivery is accepted as storing by the consumer is unknown. 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • briskbeats
    briskbeats Posts: 434 Forumite
    100 Posts Name Dropper
    My work always refund chilled things that have gone off/mouldy before the date as just needs a tiny hole in the packaging to cause this.

    Though we don't refund customers returning something that day and realised that they bought the wrong product later that day as esp this time of year, may not have been in a fridge between purchase and attempted return. You only have 30 mins window so if discovered its the wrong item when loading the car, that's fine.
  • Maybe a word with council environmental heath dept?

  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I've taken mouldy in date to both Lidl and Aldi. 
    Refunded with no problem or replacement if I wished. 
    As above it just takes a tiny breach in the packaging and its doomed
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.6K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.6K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.