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Morrisons Points Hacked, system breach
TuesdayGirl
Posts: 7
Forumite
We'd saved our Morrisons points for a couple of years, intending to cash them in last Christmas.- we had well over £100 pounts worth. We then found out someone else had helped themselves to the vouchers . This someone was in Derby at a time we weren't allowed to travel.- I'm in Manchester.
The Morrisons staff said they'd had a wide number of similar incidences and HQ had refused to refund the points. Obviously their system at fault. The customer services staff contacted HQ via their system, we received no response. I have contacted them on Twitter a number of times and they claimed they'd emailed me. It now transpires they're emailing a completely different email address and the home address has also been changed. Morrisons on Twitter are claiming my email has been breached, definitely not the case as I have had no other issues. It is also strange that others have had exactly the same issue with them.
Morrisons are now claiming they won't talk to me about the account as it's not in my email address or name. I am not only peed off that they've effectively lost my points, but that their system has been hacked, and my private details made accessible.
Has anyone else had issues ?
The Morrisons staff said they'd had a wide number of similar incidences and HQ had refused to refund the points. Obviously their system at fault. The customer services staff contacted HQ via their system, we received no response. I have contacted them on Twitter a number of times and they claimed they'd emailed me. It now transpires they're emailing a completely different email address and the home address has also been changed. Morrisons on Twitter are claiming my email has been breached, definitely not the case as I have had no other issues. It is also strange that others have had exactly the same issue with them.
Morrisons are now claiming they won't talk to me about the account as it's not in my email address or name. I am not only peed off that they've effectively lost my points, but that their system has been hacked, and my private details made accessible.
Has anyone else had issues ?
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