Legal Advice

Angry_Kev

My loan company have recently accepted liability for changing my payment date without my authorisation. This lead to escalating into missed payments, false arrears and generally a big mess on my credit file. To get to this stage has taken 8 months. Am I right to consider them in breach of contract ? 🤔 what are my options ? They are offering compensation and to correct my credit file but at a time when I am looking to apply for a car loan this is causing a lot of stress and delay. 

ThisnotThat

Angry_Kev said:

My loan company have recently accepted liability for changing my payment date without my authorisation. This lead to escalating into missed payments, false arrears and generally a big mess on my credit file. To get to this stage has taken 8 months. Am I right to consider them in breach of contract ? 🤔 what are my options ? They are offering compensation and to correct my credit file but at a time when I am looking to apply for a car loan this is causing a lot of stress and delay. 

Your options are to accept their offer, decline it and forget about it or decline it and ask for more money.

I'm not sure what you expect though. If they've offered you compensation and to correct the errors on your file that's pretty much as good as it's going to get.

With all due respect if you're complaining that this is causing "a lot of stress and delay" you should accept their offer, lest this drag on and cause you more stress and delay.

Angry_Kev

ThisnotThat said:

Angry_Kev said:

My loan company have recently accepted liability for changing my payment date without my authorisation. This lead to escalating into missed payments, false arrears and generally a big mess on my credit file. To get to this stage has taken 8 months. Am I right to consider them in breach of contract ? 🤔 what are my options ? They are offering compensation and to correct my credit file but at a time when I am looking to apply for a car loan this is causing a lot of stress and delay. 

Your options are to accept their offer, decline it and forget about it or decline it and ask for more money.

I'm not sure what you expect though. If they've offered you compensation and to correct the errors on your file that's pretty much as good as it's going to get.

With all due respect if you're complaining that this is causing "a lot of stress and delay" you should accept their offer, lest this drag on and cause you more stress and delay.

I understand all that 💯 but I am so frustrated by the time it has taken and the stress caused. I have been contacting them monthly chasing and chasing. They are an absolute shambles. I guess the best it gets is dependent on what you accept as you say yourself. Honest to god I changed my address 4 months ago and they changed it back to my old address because they received a return to sender from my previous address - you couldn't make it up you really couldn't 🤣

ThisnotThat

Angry_Kev said:

ThisnotThat said:

Angry_Kev said:

My loan company have recently accepted liability for changing my payment date without my authorisation. This lead to escalating into missed payments, false arrears and generally a big mess on my credit file. To get to this stage has taken 8 months. Am I right to consider them in breach of contract ? 🤔 what are my options ? They are offering compensation and to correct my credit file but at a time when I am looking to apply for a car loan this is causing a lot of stress and delay. 

Your options are to accept their offer, decline it and forget about it or decline it and ask for more money.

I'm not sure what you expect though. If they've offered you compensation and to correct the errors on your file that's pretty much as good as it's going to get.

With all due respect if you're complaining that this is causing "a lot of stress and delay" you should accept their offer, lest this drag on and cause you more stress and delay.

I understand all that 💯 but I am so frustrated by the time it has taken and the stress caused. I have been contacting them monthly chasing and chasing. They are an absolute shambles. I guess the best it gets is dependent on what you accept as you say yourself. Honest to god I changed my address 4 months ago and they changed it back to my old address because they received a return to sender from my previous address - you couldn't make it up you really couldn't 🤣

And they've offered you compensation.  I don't see what else they can do.

[Deleted User]

If by "breach of contract" you are in any way, shape or form, thinking you can get out of the debt, then no. If you aren't then great, accept the compensation and move on with a clear history. Don't take car finance out and buy a cheap one for cash and run it into the ground

MEM62

Angry_Kev said:

I understand all that 💯 but I am so frustrated by the time it has taken and the stress caused. 

That's as maybe but, if you are looking for compensation, you will be compensated for your actual losses - not your frustration.  You can reduce further frustration by accepting their offer and putting the matter behind you.