UBER Charging Me For a Journey That took place 3 years ago - Rights?!

CFH1030

I was hoping someone could support. In December 2018 I took an Uber whilst in London.

I have not used Uber since last Saturday. I checked my Paypal account and saw they had charged me twice albeit different amounts. I queried this and they claim it is from the journey I had in 2018. They claim they failed to charge me at the time and this is an outstanding cost.

I find this hard to believe as remember at the time sharing the cost with a friend as I must have had some confirmation of the cost of the journey.

I have since changed banks so can't go through old accounts to verify I did pay. They say they don't investigate journeys that took place past 30 days so I am stuck.

The amount was only £24 but I think it is bad business practice. Do I have any rights? They have stopped communicating with me.

Thank you.

 

[Deleted User]

Whenever I get uber I always get an emailed receipt of the journey - so check that first to see what it says
You can still ask your old bank for their records on you, they normally keep them for 6 years so while you might need to DSAR them, they may be willing to provide just statements for that time period with something like in branch ID check

CFH1030

Deleted_User said:

Whenever I get uber I always get an emailed receipt of the journey - so check that first to see what it says
You can still ask your old bank for their records on you, they normally keep them for 6 years so while you might need to DSAR them, they may be willing to provide just statements for that time period with something like in branch ID check

I would have deleted the emails and I was with M&S bank who have recently folded! Do I have any rights for the fact they've charged me three years after the transaction due to a billing issue on their end? Thanks for your advice!! x

JJ_Egan

Rights  they have up to six years to pursue the debt .

Carrot007

You have the right to dispute it is you can proove you already paid.

Why delete emails? Keep records for 6 years like eveyone else should. At least it is not a lot to learn that lesson.

[Deleted User]

You'll need to see if you can get the old emails or ask Uber for proof of the journey as a starter
M&S bank haven't folded, they simply stopped doing accounts so you can still DSAR them