HMRC Complaint

MattWard

The advice I sought was the tax implications of changing  my company car, and the difference between what I was told it would cost me and what it has actually cost me is around £4000.

Jeremy535897

You would have been better asking your employer's payroll department, and looking at the internet (there are some people on here with a lot of knowledge around car benefits). HMRC staff have never been trained to give advice, and I am surprised they gave it to you.

xylophone

They are quick to act when you owe them but not the other way round.

This is certainly relative's experience - he was the exor of an estate and recently had to  write to HMRC to report the receipt of income paid more than two years after death of the testator (held up in the very protracted and complex administration of another family estate - don't ask).

 HMRC reply and details of how to pay tax due received within ten days.......

Jeremy535897

I find the use of the word "customer" by HMRC particularly irritating. Imagine how a supermarket would do if, when you need groceries, you are told to wait forever before being allowed in. Then you find there's no food, but they bill you for a whole load of things you didn't want, and didn't actually get.

xylophone

Imagine how a supermarket would do if, when you need groceries, you are told to wait forever before being allowed in. Then you find there's no food, 

They said, "Haven't you heard about Covid, Sir/Madam......"