HL withdrawal message - 'Returned to payment source'

veryintrigued

Anyone else encountered this message previously?

This was encountered after the product has matured (and interest added) and a full withdrawal was requested:

From

Active Savings Account - cash hub

To

Nominated Bank Account xxxx-xxxx

Amount

£xxxxx.xx

To

Returned to payment source

Amount

£25.00

In order to comply with the UK requirements relating to anti-money laundering regulations, part of your withdrawal has been returned to its original source.

Payment will be sent on the next working day and the money will normally be available in your bank account within three working days of the payment being sent.

dunstonh

It means the payment has failed and it has been returned.  Usually down to wrong bank details or closed account

ColdIron

I had one of these 6 months ago. Due to a processing delay I ended up having a payment in and a withdrawal happen on the same day for the same amount but with different bank accounts. They returned my payment to my debit card and (from memory) cancelled the withdrawal. As they say it's an AML thing

veryintrigued

That can't be the issue, surely, as the redacted bit is stating thousands have been sent with only £25 has been returned.dunstonh said:

It means the payment has failed and it has been returned.  Usually down to wrong bank details or closed account

ColdIron

I'm not saying it is the issue but you asked

Anyone else encountered this message previously?

veryintrigued

Thanks for the replies so far.

I've just received the following email so I guess I'll wait to see what turns up:

Dear veryintrigued

We have received your request to withdraw money from your Active Savings Account.

You can expect to be in receipt of your money within three working days of sufficient cleared funds being available

We will send a further confirmation once your withdrawal payment has been processed.

If you have any questions about your withdrawal, please call our Helpdesk on 0117 980 9995.

colsten

Yes, HL do this for some odd reason. They send a random amount of your withdrawal to the card you made the original deposit with.

It‘s annoying but okay if you still have the card you made the original deposit with. Goodness knows what happens if you don‘t have the card/account any longer.

veryintrigued

Thanks all.

HL sent two secure messages this morning and both the larger amount and the £25 are now safely in my current account (and beyond).

Great service in the end here.

where_are_we

My withdrawal from the cash hub to my current account took just a few minutes. This was the proceeds (Balance plus interest) from a 1 year fix (close brothers) in active savings. Perhaps what happened to you was the result of trying a do a withdrawal to a "curry account"?

happybagger

I think this stems from the 'bonus' they paid for opening the account. If you've already withdrawn that £25 like I did, it says it will withdraw the rest to your nominated account and £25 to the card originally used.