Solar Panels - Mis-sold Claim

I wonder whether anybody had any success claiming against their solar panel providers please? I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 

Replies

  • What was your complaint? And what evidence did you supply?

    Does your contract match up to what you received?
  • I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 
    What evidence did you supply to support your claim? That is going to be key, if it's your word from a sales meeting against say a documented training program that the firm can point to, then your complaint won't go anywhere. Yes we all know sales staff promise the world and deliver a rock but that is irrelevant if you cannot prove what you are claiming is the problem.
  • edited 27 May 2021 at 9:39PM
    QrizBQrizB Forumite
    9.9K Posts
    1,000 Posts First Anniversary Photogenic Name Dropper
    Forumite
    edited 27 May 2021 at 9:39PM
    The OP posted a related query here:
    Unfortunately they didn't come back to reply to that thread, and I'm not confident they will come back to this one either.
    Edit to add: from their forum profile, they've been a member since December 2017 and have only visited three times.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Voda BB / Virgin mobi. Ripple WT2 member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 2.5kw inverter. 28MWh generated, long-term average 2.6 Os.
    Kinda busy right now but I try to pop back to the forum every so often. Drop me a PM if you need me!
Sign In or Register to comment.
Latest MSE News and Guides

British Gas prepay meter users...

...to pay less for gas from 1 April

MSE News

The 'odd Easter flavours' thread 2023

What bizarre food stuffs have you spied?

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools