Solar Panels - Mis-sold Claim 26 May 2021 at 8:00AM in Reclaiming mortgage fees, council tax, etc 3 replies 495 views

Anna-Marie_Barry

I wonder whether anybody had any success claiming against their solar panel providers please? I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 

[Deleted User]

What was your complaint? And what evidence did you supply?

Does your contract match up to what you received?

[Deleted User]

Anna-Marie_Barry said:

I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 

What evidence did you supply to support your claim? That is going to be key, if it's your word from a sales meeting against say a documented training program that the firm can point to, then your complaint won't go anywhere. Yes we all know sales staff promise the world and deliver a rock but that is irrelevant if you cannot prove what you are claiming is the problem.

QrizB

The OP posted a related query here:

https://forums.moneysavingexpert.com/discussion/6193293/should-i-be-paying-so-much-electricity

Unfortunately they didn't come back to reply to that thread, and I'm not confident they will come back to this one either.

Edit to add: from their forum profile, they've been a member since December 2017 and have only visited three times.