Solar Panels - Mis-sold Claim

I wonder whether anybody had any success claiming against their solar panel providers please? I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    What was your complaint? And what evidence did you supply?

    Does your contract match up to what you received?
  • I have written to my provider to explain what I was told when buying the panels but they have written back to tell me their sales people go through extensive training and wouldn't have given me incorrect information. Where do I go from here? 
    What evidence did you supply to support your claim? That is going to be key, if it's your word from a sales meeting against say a documented training program that the firm can point to, then your complaint won't go anywhere. Yes we all know sales staff promise the world and deliver a rock but that is irrelevant if you cannot prove what you are claiming is the problem.
  • QrizB
    QrizB Posts: 13,822 Forumite
    First Anniversary First Post Photogenic Name Dropper
    edited 27 May 2021 at 9:39PM
    The OP posted a related query here:
    Unfortunately they didn't come back to reply to that thread, and I'm not confident they will come back to this one either.
    Edit to add: from their forum profile, they've been a member since December 2017 and have only visited three times.
    N. Hampshire, he/him. Octopus Go elec & Tracker gas / Shell BB / Lyca mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 30MWh generated, long-term average 2.6 Os.
    Taking a break, hope to be back eventually.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs.
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