Clerical Medical Customer Service

dunstonh

the-e-dealer said:

they require forms to be filled in before they will do transfer.I am trying to move to Legal And General.  I'll build a bonfire of all the daft paperwork they have sent me multiple times.

Both L&G and CM use Origo, and transfers via Origo do not need any forms unless you have triggered an amber or red alert.   That would seem unlikely with an L&G pension being the destination.

So, what forms are they sending you?

xylophone

the-e-dealer said:

ClericalMedicalVictim said:

Has anybody experienced the appalling standards of customer service being delivered by Clerical Medical of late ? I would be interested in gathering a body of affected customers with a view to achieving a satisfactory level of conduct by Clerical Medical. In response to my recent experiences I have been told that Clerical Medical have installed a new IT system that is causing widespread problems - I am assuming I am not the only person affected ?

Absolutely. 4 months and they still havent moved my pension to a better provider as requested. Duplicate forms sent to me. Missing forms Mistakes failures to get back to me 3 Complaint Managers so far. Why should it be hard to move a relatively small amount of money - 72,000. So easy to take out of a bank. Im seriously thinking of campng outside their head office. 

See this thread

https://forums.moneysavingexpert.com/discussion/6491638/clerical-medical-extremely-poor-service