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Endowment payment

Prudential have failed to give me an evaluation  and have missed the payment date up to now  for the policy by twelve days when i contact them they say  there is a glitch in the system  but nothing else no timescales for completion or the nature of the glitch ??

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If there's a glitch, then it will be difficult to give a completion date until it's resolved.

    I also wouldn't expect them to tell you the nature of the glitch.
  • dunstonh
    dunstonh Posts: 121,088 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Pru are suffering a software issue at the moment and running behind with a lot of their legacy business.  The details of the software issues are commercially sensitive and you wont be given information.   However, it is not you personally but a wider issue.    
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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