JD Gyms - out of contract membership cancellation query

tiredwithtwins

Hi 
hope im posting this in the correct forum, please move me if im not! (I usually lurk in the old style forum!)

not sure where i stand with this.
I cancelled my membership on 12th april with JD Gyms, who recently took over my local exercise4less gym. they confirmed by email the cancellation on 12th april.  I had been a member for several years when it was exercise4less so was out of the original 12 month contract, and i think jd gyms took over some time end of last year whilst gyms were still closed and membership suspended.
Today they took the monthly membership fee of £19.99 by direct debit. There also followed an email stating i had access to the gym until 11th june and they were sorry to see me go.
I queried why, when i had given them the required 30 days notice and they replied that "your 30 day period began which included in it a payment to be taken on 12/05/2021"  and  they stated that  they wouldn't refund me the £19.99.
prior to the covid lockdown and subsequent suspension of exercise4less membership payments by the gym company themselves, my payment went out on the 10th of the month.

Am i missing something here?  Or am I in the right?

thanks for any replies/advice 

Sue

samuelmaran

Any updates on this? I was wondering what happens if I cancel my direct debit before the first payment goes through, do they really send the debt collectors for it?