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Lost mortgage paperwork

Please help. My parents believed their Woolwich mortgage paid 17yrs ago. Barclays took over at some point. Now trying to move home it appears they owe a tiny amount still. 
There is no paperwork! 
Barclays ask for the mortgage account number to start closing it down. They have no idea and are terribly stressed now.
I called Barclays mortgage team but despite trying it still came down to the unknown account number.
Can anyone help please? 

Comments

  • user1977
    user1977 Posts: 19,336 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    If Barclays think there is a balance then surely that means they've got an account still open for them? 
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    In the old days leaving a small balance was the normal thing to do. I think it was to do with leaving the account open if you wanted to borrow again and they held your deeds free of charge. 
    I believe I still owe £1 on mine. 
    They should have the account no as said above
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • kingstreet
    kingstreet Posts: 39,436 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Anything on the Charges Register at the Land Registry?
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
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