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£50 bike repair Government voucher

Hi looking for some help/info  i received a voucher to get my bike repaired, cycling helps with my mental health problems, i phoned a supplier, who said he could do the repairs, but in order to redeem the voucher i needed a passport or drivers licence , i have neither, surely the Energy trust, could accept other forms of ID, anyone else had this problem 
thanks 

Comments

  • They might just need you to provide proof of who you are to be able to use the scheme.
    Personally I know my LBS well and just rang up and booked it and on arrival, gave them the voucher number and it was verified. Just take some form of photo ID or proof of who you are if they are insisting or try another branch store.
  • Norman_Castle
    Norman_Castle Posts: 11,871 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 30 April 2021 at 8:43PM
    This says another form of photo id, do you have anything? I've often used my debit card as id, ask if they'd accept that. If not contact the energy saving trust to ask what you can do to use the voucher.

    How to use the voucher

    You will need to apply to the Energy Saving Trust Fix Your Bike website to get a voucher. You will then need to book your bike in at one of our shops. We can only take 1 voucher per customer. You will need to bring some ID with you when you collect your bike. If you do not bring the ID listed below we will not be able to accept your voucher.

    Identification which must include proof of address and must match the voucher registration details. Accepted forms of identification are either:

    a valid driving licence photo card with address,

    or another form of photographic identification either: - Passport, - National identity card (non-UK), - Residence permit

    Plus one of the following, less than 3 months old, paper or electronic:

    · utility bill,

    · council tax bill,

    · mortgage statement,

    · council/housing association rent card,

    · benefit book



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