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Mis-sold policy but halifax refusing to pay up
Im posting on behalf of my mom as she is full time carer for my brother
she is basically a single house wife and my brother is at the age where he goes to school
she has a Halifax credit card and recently went through the process of reclaiming a mis sold policy to do with unemployment. she has not been employed for the last 20 years. she was told that she will recieve a rebate by someone on the phone but was unsure of amount.
today she recieved a letter saying they were not going to refund as she signed the agrement for the policy but because she ticked she was a helper on the form they say she has agreed she was employed. at the time of the form it did not have carer as an option
personally i think this is a joke cos she is not employed, what chance does she has if she decides to appeal
thanks in advance
she is basically a single house wife and my brother is at the age where he goes to school
she has a Halifax credit card and recently went through the process of reclaiming a mis sold policy to do with unemployment. she has not been employed for the last 20 years. she was told that she will recieve a rebate by someone on the phone but was unsure of amount.
today she recieved a letter saying they were not going to refund as she signed the agrement for the policy but because she ticked she was a helper on the form they say she has agreed she was employed. at the time of the form it did not have carer as an option
personally i think this is a joke cos she is not employed, what chance does she has if she decides to appeal
thanks in advance
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