Can't get keys after completion

Tiglet2

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Keys are usually released by the Agents!  Solicitors complete a form which details what the arrangements are, i.e. keys could be left with a neighbour if the EA is an online one, but solicitors (unless local) are very unlikely to have the keys - they do not visit the property and are probably not within the locality of the property.  This is a mistake over who has the keys and why they didn't pass them to the new owner.

UnderOffer

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

The keys are not normally left with a solicitor, it’s the EA who have keys left ready for collection. If online EA then you as the buyer would normally check with solicitor and Agent the arrangements for they keys.

When we sold via an online agent, our solicitor phoned when they’d received completion monies and we were asked to leave keys at a neighbours house who happened to be the new buyers sister. These arrangements were discussed with us a few days before, we were not aware of the connection up until that point. 

GDB2222

Tiglet2 said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Keys are usually released by the Agents!  Solicitors complete a form which details what the arrangements are, i.e. keys could be left with a neighbour if the EA is an online one, but solicitors (unless local) are very unlikely to have the keys - they do not visit the property and are probably not within the locality of the property.  This is a mistake over who has the keys and why they didn't pass them to the new owner.

It does seem likely that the op has sorted himself out by now. 

However, it is an interesting conundrum. The buyer and seller agree the keys should be left with the agent. The sellers did as requested. The agents do this sort of thing as a favour. It’s not part of their contract, and on this occasion the agent has gone off for a holiday or something like that. Clearly that is a thoughtless thing to do, but are they liable to compensate the buyer? Or the sellers? Or nobody is?

teachfast

GDB2222 said:

Tiglet2 said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Keys are usually released by the Agents!  Solicitors complete a form which details what the arrangements are, i.e. keys could be left with a neighbour if the EA is an online one, but solicitors (unless local) are very unlikely to have the keys - they do not visit the property and are probably not within the locality of the property.  This is a mistake over who has the keys and why they didn't pass them to the new owner.

It does seem likely that the op has sorted himself out by now. 

However, it is an interesting conundrum. The buyer and seller agree the keys should be left with the agent. The sellers did as requested. The agents do this sort of thing as a favour. It’s not part of their contract, and on this occasion the agent has gone off for a holiday or something like that. Clearly that is a thoughtless thing to do, but are they liable to compensate the buyer? Or the sellers? Or nobody is?

It's not a favour. It's one of the very few things agents actually do.  Pathetic. 

elsien

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Now to me that would probably indicate a difficult buyer and if they want to their toys out of the pram at my choice of solicitor then so be it. The buyer doesn’t get to dictate which services I choose to use 

justworriedabit

elsien said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Now to me that would probably indicate a difficult buyer and if they want to their toys out of the pram at my choice of solicitor then so be it. The buyer doesn’t get to dictate which services I choose to use 

Now to me that would indicate the buyer is serious. I am talking from experience and too often people are like your stance too scared to ask/demand and fear of being rebuffed and mocked.

We have always bought good as cash as the property we buy is is chain free and the ones we are selling to are chain free. You may get a little bit less for the one you sell but you often pay a little less for the one you buy and we are happy with that.

EA and sols, money does not go on trees, EA only get money from a completion and they too often see people pulling out last minute etc etc and may have spent a fair amount in costs and get a zero. 

Many will agree with me but not you that most EA's are no ones friends, you find that out if you did not know soon as a sale is completed.

About "trowing toys out of a pram" you may feel like that by demanding a good service but not us as we are paying good money for a product and if EA is not up to the game, they will lose a potential  quick earnings. 

davidmcn

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

What on earth do you think the OP's predicament has to do with the sort of solicitor they've instructed (which we don't even know)?

elsien

justworriedabit said:

elsien said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Now to me that would probably indicate a difficult buyer and if they want to their toys out of the pram at my choice of solicitor then so be it. The buyer doesn’t get to dictate which services I choose to use 

Now to me that would indicate the buyer is serious. I am talking from experience and too often people are like your stance too scared to ask/demand and fear of being rebuffed and mocked.

We have always bought good as cash as the property we buy is is chain free and the ones we are selling to are chain free. You may get a little bit less for the one you sell but you often pay a little less for the one you buy and we are happy with that.

EA and sols, money does not go on trees, EA only get money from a completion and they too often see people pulling out last minute etc etc and may have spent a fair amount in costs and get a zero. 

Many will agree with me but not you that most EA's are no ones friends, you find that out if you did not know soon as a sale is completed.

About "trowing toys out of a pram" you may feel like that by demanding a good service but not us as we are paying good money for a product and if EA is not up to the game, they will lose a potential  quick earnings. 

I don’t recall mentioning that an estate agent was anyone’s friend. Where on earth did you get that from? Or saying anything about estate agents at all. Are we reading the same post? 

justworriedabit

teachfast said:

GDB2222 said:

Tiglet2 said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Keys are usually released by the Agents!  Solicitors complete a form which details what the arrangements are, i.e. keys could be left with a neighbour if the EA is an online one, but solicitors (unless local) are very unlikely to have the keys - they do not visit the property and are probably not within the locality of the property.  This is a mistake over who has the keys and why they didn't pass them to the new owner.

It does seem likely that the op has sorted himself out by now. 

However, it is an interesting conundrum. The buyer and seller agree the keys should be left with the agent. The sellers did as requested. The agents do this sort of thing as a favour. It’s not part of their contract, and on this occasion the agent has gone off for a holiday or something like that. Clearly that is a thoughtless thing to do, but are they liable to compensate the buyer? Or the sellers? Or nobody is?

It's not a favour. It's one of the very few things agents actually do.  Pathetic. 

Sadly, too many are too fearful to demand action and make it know that they are the customers and they are the ones paying them.

I've just had a post aimed at me saying that an EA may see me as a problem if I demanded stuff,

We've had quiet a few dealings with EA's over the years and I say again, they are only your friends as long as you are selling with them on their terms and/or buying that is until completion, then their tune changes from the smiles/et when you righ and ask any more questions.

justworriedabit

elsien said:

justworriedabit said:

elsien said:

justworriedabit said:

Incredible thread just one of the many reasons i do not go for online solicitors - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

Now to me that would probably indicate a difficult buyer and if they want to their toys out of the pram at my choice of solicitor then so be it. The buyer doesn’t get to dictate which services I choose to use 

Now to me that would indicate the buyer is serious. I am talking from experience and too often people are like your stance too scared to ask/demand and fear of being rebuffed and mocked.

We have always bought good as cash as the property we buy is is chain free and the ones we are selling to are chain free. You may get a little bit less for the one you sell but you often pay a little less for the one you buy and we are happy with that.

EA and sols, money does not go on trees, EA only get money from a completion and they too often see people pulling out last minute etc etc and may have spent a fair amount in costs and get a zero. 

Many will agree with me but not you that most EA's are no ones friends, you find that out if you did not know soon as a sale is completed.

About "trowing toys out of a pram" you may feel like that by demanding a good service but not us as we are paying good money for a product and if EA is not up to the game, they will lose a potential  quick earnings. 

I don’t recall mentioning that an estate agent was anyone’s friend. Where on earth did you get that from? Or saying anything about estate agents at all. Are we reading the same post? 

Thankfully I do recall the posts of mine you first responded to my posts mentioned both the sols and the EA's. Again, about "throwing your toys out of...." I'm not scared to demand what I/we pay for from a sol/EA that has to work hand in had to get a sale through. If you see those getting paid to see the proerty sale through then that is your choice but not mine.

HTH