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Can't get keys after completion

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Comments

  • Shocking thread!
  • GDB2222
    GDB2222 Posts: 26,291 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Curiously, I can’t find anything about keys in the standard conditions of sale.

    There’s a reference in the TA6 form that simply requires the keys to be left with the agent.

    Speak to your lawyer before incurring a lot of expenses.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Any news OP, did you get access.
    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • luckbox
    luckbox Posts: 122 Forumite
    Part of the Furniture 100 Posts
    Locksmith and force entry ASAP, change locks. Then sort out who is to blame and make a claim against them while relaxing in your new home
  • Tiglet2
    Tiglet2 Posts: 2,674 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    GDB2222 said:
    Curiously, I can’t find anything about keys in the standard conditions of sale.

    There’s a reference in the TA6 form that simply requires the keys to be left with the agent.

    Speak to your lawyer before incurring a lot of expenses.

    Instructions about the keys are sent by the seller's solicitor to the buyer's solicitor in Replies to Requisitions.  The seller's solicitor would have telephoned the buyer's solicitor and the EA to confirm that monies had been received and that they can now release the keys.  If the keys were left with the agent or with the vendor (whatever was stated in Replies to Requisitions) then it would have been their responsibility to pass the keys on to the new owner.
  • AlexMac
    AlexMac Posts: 3,064 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Last time I bought, I was out of my former home by 11am (really efficient removers) and sitting outside the new home by noon, as it was only a mile away. 

    The removers went off to the pub for lunch and...


    ...I checked with my solicitor that she'd transferred funds to the people I was buying from.  


    She had... so I rang the Estate Agent... at lunch... blah blah...  and rang again ... in meeting... blah blah


    So I broke in to MY house... then changed the locks as you always do...


    the Removals guys did their usual hyper-efficient job (we've used em for the past several moves...)


    When the (very local) EA rang me, about 4pm, saying that  the vendor's solicitor had got off their 4r5e and instructed them to release the keys...   they were surprised that I didn't immediately rush round...

    ... as by then we were half-unpacked and drinking tea!

    No one sued me 
  • Sistergold
    Sistergold Posts: 2,135 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 9 April 2021 at 8:36AM
    Shocking thread! Have you visited  your new your house to check if empty? Or have you just been waiting for keys? When you can not find your house keys you call a locksmith! Unless the vendor has not left then we’ll that’s something else? 
    Initial mortgage bal £487.5k, current £258k, target £243,750(halfway!)
    Mortgage start date first week of July 2019,
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  • AdrianC
    AdrianC Posts: 42,189 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper
    This was all Wednesday evening. The OP has had an entire working day to get a locksmith to give them access to the property.

    We can only assume that they are now too busy unpacking to update us.
  • justworriedabit
    justworriedabit Posts: 916 Forumite
    500 Posts Photogenic Name Dropper
    edited 9 April 2021 at 8:53PM
    Incredible thread just one of the many reasons i do not go for online solicitors  - when you are spending hundreds of thousands in the scheme of things another 1k or so on a n established sol is worth it.

    When we bought this property we live in we told the EA we would not go ahead with the purchase if the seller was using an online outfit. EA gave us a rolleye look and I told him not to roll his eyes but ensure our request was met - that got us an apology, a denial of rolleyes and ensured a local solicitor was used.

    Never forget, EA does not get their money until completion and you are paying your solicitor to work for you and him/her and their long weekends.

    NB: Should have stated EA in place of solictors but both the EA and sols online are as bad as each other from what we have seen and read
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